IHG Night Porter in York, United Kingdom
Job Number EMEAA02992
Hotel Brand: Principal Hotels
Europe, Middle East, Asia & Africa - United Kingdom - Yorkshire - York
The Principal York, adjacent to the train station and dating back to 1878, provides the first tangible glimpse of the ambitions for and investment in the Principal hotel brand. All of the hotel’s 155 bedrooms have been given a beautiful look and feel by interior architects Goddard Littlefair, whilst the refurbished public spaces include The Garden Room, with views across the hotel lawns to York Minster in the background. The hotel also has a restaurant – The Refectory Kitchen & Terrace, serving fresh, seasonal produce from “God’s Own Country” – as well as a comfortable, cosy bar called the Chapter House.
Your day to day
Overview of the role An exciting opportunity for a Night Porter has arisen at this beautifully refurbished hotel. The Night Porter will join our front office team whose role is to ensure all of our guests receive a distinctive and intuitive guest experience.
Key Duties and Responsibilities
• Reception duties including checking guests in and out, answering telephone calls and dealing with guest requests throughout the night• Running the night audit as and when requested to by the Night or Assistant Night Manager • Completing hotel walk rounds throughout the night ensuring security and fire safety; addressing and/or reporting any issues or shortfalls in standards• Supporting & participating in the event of an emergency• Dealing with issues occurring at night which involves complaint handling and potentially managing difficult guests and situations• Clearing and setting up conference/ function rooms• Taking Room Service orders, basic food preparation and delivery of room service to guests• Providing general guest service, ensuring complete guest satisfaction is achieved at all times• Performing basic accounting activities to support our Finance department • Ordering and delivery of guest’s newspapers and actioning early morning wake up calls.
The Night Porter will work 39 hours a week, 5 days over 7 on a rota basis, with each shift being 10.45pm to 7.15am.
What we need from you
The ideal Night Porter will be able to display the following;
• Passionate about delivering high levels of guest service, ensuring all health and safety and hotel standards are adhered to• Previous experience of working within a hotel or cruise ship environment with experience in Nights, Food & Beverage or Meeting & Events Operations. • Excellent personal presentation, professional at all times and have a pro-active approach in completing tasks• Keen to play a role within the wider hotel team, which includes supporting other operational departments daily• Able to work under pressure and on one’s own initiative• Reliable and dependable
What we offer
• A competitive salary• 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)• Hotel based incentive and recognition schemes• Access to our Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring• Discounted accommodation with competitive colleague rates at our other hotels• Long service awards which increase with length of service• Excellent training and development opportunities within the hotel, the Company and our online e-learning portal• Rewards for delivering sensational service• Free meals on dutyUnder the Immigration, Asylum and Nationality Act 2006, all prospective employees are required to provide official documentation of their eligibility to work in the UK.