IHG Bell Captain - The Willard InterContinental Washington in Washington, District Of Columbia


Do you see yourself as a Bell Captain ?

What's your passion? Whether you're into tennis, shopping or gardening, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

An American institution, the Willard InterContinental is located in the heart of the nation's capital on Pennsylvania Avenue, near the White House, the Smithsonian museums and the downtown business and theatre districts. With a rich historic legacy, the Willard is the Washington D.C. hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors. The hotel's 335 well appointed large guestrooms include 41 elegant suites. Dining options include the Café du Parc, a popular French bistro with seasonal outdoor seating, and the Occidental Grill & Seafood, traditional Afternoon Tea in Peacock Alley, the classic Round Robin Bar and 24 hour Private In-Room Dining. There is over 20,000 square feet of Conference and Banquet space and the hotel hosts events ranging from intimate meetings to luxurious weddings. The Willard InterContinental combines heritage, sustainability and luxury with contemporary comfort and the latest technology.

This position will assist in supervising the Bell Services function, transport luggage to and from guest rooms and answer phones. The role may secure, tag and store luggage as required, as well as inspect the cleanliness of the hotel entrance, bell desk, luggage room and hotel vehicles, if applicable.


  • Manage all aspects of bell services including door and luggage services

  • Ensure all staff is properly trained including service expectations, hotel facilities and services, local directions, safety procedures, etc. and have the tools and equipment needed to effectively carry out their job functions

  • Provides information to guest, resolves discrepancies. Coordinates group room package drops

  • Manages schedules to labor standards

  • Attends meetings

  • Establish/maintain procedures for securing, tagging, and storing guest luggage, as well as luggage-handling procedures for tour arrivals and departures

  • Conduct routine inspections of the guest entrance, bell desk, and related public areas to ensure the appearance of such areas reflects highly on the hotel and brand

  • Perform other duties as assigned including assisting incoming and outgoing guests in transporting luggage to and from rooms during peak periods


Requirements include a High School diploma or equivalent, plus one year customer service experience including some supervisory training/experience preferred. This job requires ability to perform the following: carrying, pushing, or lifting items weighing up to 100 pounds. You may be required to work nights and weekends.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job: Hotel General Management

Location: DC-Washington

Requisition ID: R148696