IHG Reservation Sales Agent in Warszawa, Poland

Reservation Sales Agent

Job Number EMEAA04657

Hotel Brand:

Europe, Middle East, Asia & Africa - Poland - mazowieckie - Warszawa


About us

Travel is a journey. At Holiday Inn, we help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Your day to day

As Reservation Sales Agent, you'll regularly sell hotel rooms, meeting rooms, and food and beverage to client contacts.Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded. Actively prospect and qualify new business. Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. Achieve personal and team goals as assigned. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.Arrange and conduct special events, site inspections, and off-site presentations for potential clients. --Entertain clients in accordance with established company and hotel policies and guidelines Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.- Interact with outside contacts:• Guests – to ensure their total satisfaction• Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business• Other contacts as needed (Professional organizations, community groups)Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.

What we need from you

Ideally, you'll have some or all of the following qualifications and experience we're looking for: Well rounded experience of at least 2 years in a similar role in hotel industry, - Positive energy, drive for results and eye for detail. Strong attention to detail, written and verbal communication and organisational skills, negotiation skills. team player with a collaborative approach to work the knowledge of Polish and English languages are a must, a good understanding of strategic and financial tools within sales is an asset. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.