IHG Veterans Jobs

Job Information

IHG Korean Guest Relation Officer in United States

Korean Guest Relation Officer

Job Number EMEAA07643

Hotel Brand:

Europe, Middle East, Asia & Africa - - -

Description

About us

Thoughtfully designed for groups or individuals, as well as families or leisure travelers, the beachfront resort seamlessly combines elegance with local heartfelt charm. • 459 elegantly appointed Rooms, Suites & Villas • Club InterContinental • Exclusive beach• 6 innovative restaurants and bars• 4 swimming pools• 6 state-of-the-art meetings and conventions venues, and an auditorium ideal for movie screenings, concerts or cultural performances• Destination HARNN Heritage Spa, inspired by traditional Asian medicine and naturopathy• Fully equipped gym, available 24 hours a day ENCHANTING EXPERIENCE:- Spectacular ocean sunsets- Dedicated family experiences with a 250 sqm Planet Trekkers Kid’s Club, ‘Kids Can Cook’ Cooking School and fun daily activities - Highest Sky Bar in Phu Quoc with sweeping 360 degree ocean and mountain views and the finest cocktails on the island - Beachfront dining experiences - Holistic and adventurous activities including Yoga, Pilates and water sports - ‘In the Know’ bespoke destination experiences

Your day to day

  • Greet Korean guests and other guests when needed upon arrival- Plan and co-ordinate the provision of friendly, efficient services to Korean guests and other guests when needed- Schedule, co-ordinate and supervise all activities for Korean guests and other guests when needed- Plan and co-ordinate all promotional activities targeting clients- Trace relevant statistics about clientele- Assist with check-ins/check-outs of Korean guests and other guests when needed- Room Korean guests and other guests when needed- Cover guest relations desk- Assist Korean guests and other guests when needed with airline bookings and reconfirmations- Assist all departments in being receptive to the needs of guests- Attend recreational activities when necessary- Plan and conduct group and function rundown meetings- Assist in any other duties when required by the Guest Relations Manager- Assist with translations (information; guest directory; menus etc) as required- Provide feedback from Guests to Manager for actions

What we need from you

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.- Able to read and write English- Able to read, write and speak Korean- Proficient in the use of Microsoft Office and Front Office System

What we offer

 Competitive salary Housing and Food & Beverage Allowance  Monthly Rest & Relaxation Allowance Health insurance Home leave ticket Relocation Assistance Position offered on Single Status basis


  • Major Brad D. Anderson

    United States Army

    Major (Ret) Brad Anderson is the Human Resources Manager at IHG Army Hotels – Fort Benning, Georgia. He retired out of the U.S. Army after 23 years of service with combat tours in Iraq (Operation Iraqi Freedom) and Afghanistan (Operation Enduring Freedom).

    Brad enlisted in the U.S. Army in August 1992, and was assigned as an infantryman at Fort Lewis, Wash., where he served six years in 9th Infantry Regiment and 25th Infantry Division. In 1999, he was assigned to Fort Benning, Ga., where he completed Drill Sergeant School and then served with the Infantry Training Brigade. He was next assigned to Officer Candidate School in 2003 and earned his commission as a second lieutenant in the Adjutant General Corps. Major Anderson’s previous assignments as an officer include Camp Casey, South Korea, where he served as a postal platoon leader; Iraq, where he served as deputy plans and operations officer, III Corps; Fort Benning, where he served with 30th Adjutant General Reception Battalion, as Headquarters and Headquarters Company commander; Eglin Air Force Base, Fla., where he served with 7th Special Forces Group (Airborne), as battalion and group human resources officer and Fort Lee where he served his final assignment as the Military Entrance Processing Station (MEPS) commander.

    Brad’s professional military education includes the Adjutant General Corps Officer Basic and Advanced Courses, Airborne School, Air Assault School, Drill Sergeant School, Pathfinder Course, and Rappel Master School. He also earned a Bachelor of Arts Degree in Interdisciplinary Studies from Eastern Washington University, Cheney, Wash.

    Brad’s military awards and decorations include a Joint Service Achievement Medal, 2 Meritorious Service Medals, 4 Army Commendation Medals, 3 Army Achievement Medals, and 4 Army Good Conduct Medals. He has also been awarded a variety of unit and service medals & ribbons, in addition to earning the Expert Infantryman Badge.

    On his first day of military retirement (October 1st, 2015) we proudly welcomed Brad to the IHG family. It was then, that Brad began his career with us as the HR Manager of the IHG Army Hotels on Fort Benning, a role he continues to thrive in today.

  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci

    Navy

    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.

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