IHG Human Resources Manager in United States
Human Resources Manager
Job Number EMEAA04681
Hotel Brand: Crowne Plaza
Europe, Middle East, Asia & Africa - - -
At Crowne Plaza Doha West Bay our goal is to make business travel work. That’s where you come in. When you’re part of the Intercontinental Hotels® brand you’re more than just a job title.What's the job? As HR Manager, you'll make sure our employees are enabled and empowered through HR programs in your hotel. You'll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.
Your day to day
Create programs to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey Educate and train managers on HR disciplines to foster productivity and enhance performance Welcome and conduct new team member orientation Oversee maintenance of accurate and up-to-date personnel files and records for all employees Ensure hotel or company hiring standards and applicable laws and regulations are followed Build great relations with outside contacts Responsible Business:Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community Ensure compliance with relevant employment laws, policies and procedures Conduct annual HR compliance/standards self-audit Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programs. Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues Other ad-hoc duties unexpected moments when we have to pull together to get a task done Guest Experience:Develop creative ways to inspire and motivate team members to provide guests with a unique experience Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. Financial Help:Create the Human Resources department budget and control expenses Monitor staffing to manage costs
What we need from you
Equivalent of at least 2 years related experience in Human Resources, or an equivalent combination of education and experience. College /Bachelor's Degree in Human Resources,Business Management or related field preferred. Must speak fluent English Other languages may be preferred How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. Its what connects every colleague in all IHG hotels. Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.
What we offer
In return for your hard work, you can look forward to a highly competitive salary and benefits package – including paid vacation with tickets. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.And because the Crowne Plaza® brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.So whoever you are, whatever you love doing, bring your passion to Crowne Plaza® and IHG and we’ll make sure you’ll have room to be yourself.