IHG Guest Service Associate - Food & Beverage Service- Holiday Inn New Delhi Mayur Vihar Noida in United States


Do you see yourself as a Food & Beverage Service Professional?

What's your passion? Whether you're into juggling or carving at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

1. The Location

Holiday Inn New Delhi Mayur Vihar Noida

Ideally located just off the DND Flyway , Holiday Inn New Delhi Mayur Vihar Noida hotel is just 25 minutes drive from shopping at Connaught Place in Delhi`s city center and a 20 minute drive from tourist attractions like the the Akshardham Temple, Rajghat, Old Fort and Humayun's Tomb and also close to the new Taj Expressway, making it the perfect base for guests visiting the Taj Mahal in Agra. Our hotel has 192 guest rooms including two suites, Café on 3 all-day dining restaurant that serves Asian, Western and Mediterranean cuisine that offers quintessential American cuisine along with premium beverages, the 24-hour Business Center with a boardroom and two meeting rooms and banqueting facility for up to 650 guests. Dedicated to providing guests with exceptional service, Holiday Inn New Delhi Mayur Vihar Noida evokes a unique combination of understated elegance and modern luxury.

Join us as Guest Service Agent at Holiday Inn New Delhi Mayur Vihar Noida . You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who:

· demonstrates a pleasant personality with a mature disposition

· is willing to go the “Extra Mile” in order to exceed guests’ expectation

· is a team player and contributes to ensure the smooth operations of the F&B Service

· is able to work on a rotating roster

· preferably has a certification/ basic knowledge in Hospitality/ Tourism

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, bring your passion to IHG and we’ll make sure you’ll have room to be yourself.


Job Summary – (Role Summary)

Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.

Dutiea and Responsibilites

· Mis-en-place and Food Preparation

· Assist with receiving and storage of goods

· Clean and maintain equipment and premises

· Maintain hygienic standards and procedures

· Assist with the preparation of functions and service

· Assist with cellar operations

· Assist with the preparation of an outlet for service including:

o Cleaning of equipment

o Sorting of stores equipment

o Cleaning and maintaining glassware for service

o Cleaning and maintain flatware for service

o Cleaning and maintain china for service

o Preparing waiter stations

o Preparing buffet service

o Preparing service equipment and materials

o Assisting with table preparation

· Mini Bar duties including:

o Filling mini-bar trolleys

o Checking used stock against issued stock

o Replacement of stock in accordance with mini-bar procedure

o Recording of replacement of stock

o Billing procedures in line with hotel policy

o Ordering of mini-bar items

o Storing of mini-bar items

· Establishes and maintains effective employee working relationships

· Attends and participates in daily briefings and other meetings as scheduled

· Attends and participates in training sessions as scheduled


Key Metrics –

· Completion of assigned tasks


Key Internal Relationships –

· Hotel Employees

Key External Relationships –

Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community .


· Hotel Management or equivalent

· Within the authority as assigned for Hotel Band 9 role

Job: Food & Beverage

Location: New Delhi

Requisition ID: NEW002624