IHG General Manager - Kuala Lumpur Glenmarie in United States
General Manager - Kuala Lumpur Glenmarie
Job Number EMEAA17934
Europe, Middle East, Asia & Africa - - -
The Holiday Inn Kuala Lumpur Glenmarie is just a 30-minute drive from Kuala Lumpur International Airport, KLIA and 10- minute drive from Subang SkyPark Airport.
The hotel has 260-rooms, including a 24 hour Business Center, along with a smart boardroom and spectacular ballroom for 500 guests.
Families on holiday in Kuala Lumpur appreciate being just 10 minutes from Sunway which houses a shopping mall, restaurants and a theme park. Subang Parade Shopping Mall & Empire Shopping Gallery are also within 10 minutes drive from the hotel.
Enjoy a cup of traditional tea, Teh Tarik at our lobby lounge while you are enjoying the magnificent view of the golf course, Glenmarie Golf & Country Club.You could also enjoy a drink at the pool side or a delicious meal at any of our signature restaurants.
Your day to day
Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy
Develop, implement and monitor team member succession planning to ensure future bench strength
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
Oversee HR related actions in accordance with company rules and policies
Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets
Analyse financials to drive revenues, future profitability and maximum return on investment
Use distribution channels and technology platforms to drive revenue and maximise market share
Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position
Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
Drive improvement in guest satisfaction goals.
Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations
Speak to guests – ask for their feedback and build relationships
Ensure a safe and secure environment for guests, colleagues and hotel assets
Act as public relations representative to raise awareness of hotel and brand in local community.
Drive team member involvement in community organisations, activities and businesses
Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint
Perform other duties as assigned. May also serve as manager on duty
What we need from you
At least 7 years of Hotel Management experience in the capacity of a General Manager
Strong Commercial and F&B experience
Has experience managing Large scale hotel renovations or pre-opening projects
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