IHG Captain ( Banquet) in United States
Captain ( Banquet)
Job Number EMEAA04428
Europe, Middle East, Asia & Africa - - -
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.Located on beach front and with a view of the Hajjar Mountains, InterContinental Muscat is a five-star resort in the heart of the city's residential, government and diplomatic quarter.The hotel's Palm Beach Club offers two floodlit tennis courts, a 25-metre olympic size pool, a leisure pool, a fully equipped fitness center, sauna, jacuzzi and easy access to the beach. Local sites of interest include the Grand Mosque, Opera House and Amouage Perfume Factory.
Your day to day
• Serves customers according to the set standards, by taking their orders, posting the bills, collecting and serving the order and bill accordingly• Presents bills to guests and ensures settlement of the same• Promotes all menu items and promotions • Ensures all opening and closing duties are followed according to the checklist• Be responsible for all service preparation• Be responsible for clearing and arranging the stations• Be responsible for the waiters assigned to him/her• Ensures that all menu items are sold at the correct selling price hence ensuring that the planned profitability is secured• Ensures that all billings are correctPEOPLE• Ensures that effective communication is carried out with all employees, while keeping an effective communication with your supervisor• Plans the day to day routine works efficiently to ensure maximum service delivery in accordance to the hotel standard• Establishes and follows personal development plan• Performs other duties and special projects as assignedGUEST EXPERIENCEDemonstrates service attributes in accordance with industry expectations and company standards to include:• Ensures that all guest welcomed, seated and thanked on departure with a smile• Being attentive to guests • Accurately and promptly fulfilling guest requests • Understands and anticipate guest needs • Maintains a high level of knowledge which will enhance the guest experience • Demonstrates a service attitude that exceeds expectations • Takes appropriate action to resolve guest complaints • Be able to promote the hotel (and InterContinental Hotels Group generally) products and services• Maintains a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B activities• Ensures all security incidents, accidents and near misses are always logged in timely manner and brought to the attention of the F&B manager as per Fire Life & Safety (FLS) proceduresRESPONSIBLE BUSINESS• Ensures compliance with relevant employment laws and hotel or company policies and procedures• Reads, understands and implements the relevant sections of the FLS policy• Participates in social activities (green engage, cause for jeans, blood donation, marathon, earth hour, etc.)• Performs other duties and projects as assigned
What we need from you
• Graduate/ Secondary School Certificate• Diploma in Hotel and Restaurant Management• Should have at least 3 years experience as a Waiter and 1-2 years experience as a Captain in 4-5 star hotel• Should have excellent knowledge on all beverages including alcohol• Should be fluent in English (speaking, reading and writing). Arabic is an advantage• Good knowledge of micros operating systems• Good skills in customer service
What we offer
We’ll reward all your hard work with a great salary and benefits with great room discount with IHG hotels worldwide. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.