IHG Order Taker (Part Time) - InterContinental Toronto Centre in Toronto, Ontario


Do you see yourself as a Room Service Order Taker ?

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

At InterContinental ® Hotels & Resorts our role is to put the glamour into

international travel. That’s where you come in. When you’re part of the

InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental

Hotels & Resorts we look for people who are charming, confident, and

internationally-minded; people who know what it takes to exceed guest


Join us as a part time Room Service Order Taker and be part of a fantastic and elite Food and Beverage


JOBOVERVIEW: Handle room service orders via phone from guests. Ensure orders are accurately posted to the

appropriate guest account.


  • Answer the telephone within prescribed numberof rings. Efficiently andprofessionally handle multiple incoming calls at once.

  • Articulate and repeat each order to the guestbefore hanging up. Use guest nameand title.

  • Follow established script to encourageup-selling.

  • Give guest the approximate time of delivery.

  • Correctly enter all pertinent information ofan order including special items, cooking meat instructions, no seasoning(MSG, salt), etc.

  • Close checks to correct guest’s room account.

  • Print reports and/or complete paperwork at theend of shift.

  • Promote teamwork and quality service throughdaily communication and coordination with other departments. Coordinate VIP deliveries with appropriatedepartments.

  • May assist with other duties as assigned.

This position will handle multiple incoming calls, correctly enter all pertinent information for orders and close checks to correct guest's room account. Additional duties may include printing reports and/or completing paperwork at the end of shift, and this position may assist with other duties as assigned.



High school

diploma or equivalent vocational training.



Basic reading, writing, and math skills.

Previous experience in a customer service position.


  • Communicationskills are utilized a significant amount of time when taking room serviceorders and interacting with guests, cooks, and supervisor.

  • Alcohol awareness certification and/or foodservice permit or valid health/food handler card as required by local orstate government agency.

  • Reading and writing abilities are utilized oftenwhen recording orders, completing paperwork, etc.

  • Basic math skills are frequently used whenrecording and adding guest checks.

  • May be required to work nights, weekends, and/orholidays.


This job

requires ability to perform the following:

  • Handle multiple incoming calls

  • Working with a keyboard

  • Ability to sit for extended periods of time

In return for your hard work, you can look forward to a highly

competitive salary and benefits package. What’s more, because your career will

be as unique as you are, we’ll give you all the tailored support you need to

make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to

the IHG ® family of brands, you’ll also benefit from all of the

opportunities that come from being part of a successful, global hospitality

company with over 4800 hotels in over 100 countries around the world.


Toronto Centre is an inclusive employer dedicated to building a diverse

workforce. We are committed to providing

accommodations throughout the recruitment and selection process for any

qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your

accessibility needs are accommodated.

Any information received relating to accommodation will be addressed


We are

located at 225 Front Street West, Toronto, ON.


more hotel information, please visit us at http://www.torontocentre.intercontinental.com at http://www.torontocentre.intercontinental.com/

Job: Room Service

Location: ON-Toronto

Requisition ID: TOR001311