IHG Concierge - InterContinental Toronto Centre in Toronto, Ontario
Do you see yourself as a Concierge?
What's your passion? Whether you're into tennis, shopping or cooking, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
and at the centre of it all. Located in
the heart of the entertainment and business districts in downtown Toronto,
InterContinental Toronto Centre currently has an opening for a Concierge. If you are passionate about hospitality and
take pride in offering exceptional service, we would love to have you be a part
of the IHG team! Our colleagues continue
to aim higher and show they care about our guests and each other to ensure we
achieve our goal of creating great hotels guests love.
yourself with room to grow. Visit our
website at www.torontocentre.intercontinental.com at http://www.torontocentre.intercontinental.com/ to learn more.
Qualifications include High School diploma or equivalent plus one year experience as a concierge or related discipline, or equivalent combination of education and experience. Some College and knowledge of local area/attractions are preferred. You may be required to work nights, weekends, and/or holidays.
DUTIES AND RESPONSIBILITIES:
Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Handle reservations and obtain/issue tickets where applicable.
Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc.
Respond appropriately to guest concerns or complaints in a timely manner. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Maintain a neat and orderly concierge desk and area that reflects highly on the hotel and brand.
Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.
Perform other duties as assigned such as assisting the bell stand, providing luggage, and assistance, etc.
In return we'll give you a competitive financial and benefits package which include healthcare, dental, vision and life insurance support, enrollment in a defined pension contribution plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
Toronto Centre is an inclusive employer dedicated to building a diverse
workforce. We are committed to providing
accommodations throughout the recruitment and selection process for any
qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your
accessibility needs are accommodated.
Any information received relating to accommodation will be addressed
Requisition ID: TOR001324