IHG Club Attendant - InterContinental Toronto Centre in Toronto, Ontario
Club Attendant - InterContinental Toronto Centre
Job Number AMER00126
Americas - Canada - Ontario - Toronto
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Your day to day
Assists Club Concierges with inquiries, questions, and any guest related item in the hotel
Deliver flowers, newspapers, faxes, packages, and other amenities to guest rooms on Club Floor
Assists Concierge with food and beverage requirements, food orders, supplies, and clean up
Retrieve packages from loading dock, log them in, arrange package room and deliver to guests on Club Floor
Leave messages regarding guest faxes, packages, and other amenities on Club Floor
Run errands outside of the hotel to include but not limited to postage stamps, theatre tickets, shoe repair, laundry, shopping, drug store, etc. for Club Floor
Provide guests with comprehensive information about hotel services, places of interest, restaurants, doctors, sightseeing, tours, and other information of interest
Assist guests with, but not limited to, theatre/airline/rail tickets, transportation, and restaurant reservations and provide guests with information on outside facilities and services
Handle guests' services such as mail, keys, postage, messages, and paging
Promote teamwork and quality service through daily communications and coordination with other departments
Be aware and prepare for all in-house group meetings and VIP arrivals
Perform other duties as assigned
What we need from you
Communication skills are utilized a significant amount of time when interacting with guests and third parties
Reading and writing abilities are utilized often when completing departmental records/logs, tagging bags, etc.
Carrying or lifting items weighing up to 50lbs
Handling objects such as phone and computer keyboard
May be required to work nights, weekends, and/or holidays
What we offer
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved, and grow.
And because the InterContinental Hotels & Resorts brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries around the world.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.
InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.