IHG Technical Support Specialist - Japan (Tokyo based) in Tokyo, Japan

Technical Support Specialist - Japan (Tokyo based)

Job Number R157911

Hotel Brand:

Europe, Middle East, Asia & Africa - Japan - Tokyo - Tokyo


About us

InterContinental Hotels Group (IHG) creates Great Hotels Guests Love by providing True Hospitality for everyone.

We are one of the largest hotel companies in the world with more than 5,400 hotels across nearly 100 countries and territories around the world. Loved by millions of consumers around the world, our diverse portfolio of brands includes InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, Crowne Plaza® Hotels & Resorts, Holiday Inn® and Holiday Inn Express®.

In Japan, IHGANA Hotels Group was established in December 2006 as a joint venture between IHG and ANA - Japan’s leading airline. IHGANA is the leading hotel operator in Japan with 33 hotels operating under four brands: InterContinental Hotels & Resorts, ANA Crowne Plaza, Holiday Inn and ANA Hotels.

Your day to day

We are looking for a Technical Support Specialist , based in Tokyo , who will support the technology delivery and activities that supports IHG’s success in Japan

This role will be the prime technology partner to our corporate colleagues and hotels in Japan as well as supporting the hotel opening and hotel conversion process to drive operational performance to enhance guest and colleague satisfaction. This role will support the day-to-day running of the Technology Infrastructure in the Tokyo corporate office and hotels across Japan and be the first point of contact for support-related issues for corporate colleagues. It will also assist in hotel technology projects in Japan.

What we need from you

Ideally you will have a Degree or Diploma in Computer Science or a relevant field or work, ITIL V3 Foundation preferred. Plus Microsoft platform (Windows OS, Office 365) – preferably MCSE-certified, Cisco Networking – preferably CCNA-certified.

At least 4 years in Networking, Microsoft Active Directory, Microsoft Exchange Administration and Support, with experience in managing medium scale projects and experience in hotel specific systems (Opera PMS, Sales & Catering, Finance, etc)

Fluent in English and Japanese

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, bring your passion to IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com