IHG Club InterContinental Supervisor - InterContinental Sydney Double Bay in Sydney, Australia
At InterContinental® Hotels & Resorts our role is to put the glamour
into international travel. That’s where you come in. When you’re part of the
InterContinental Hotels & Resorts brand you’re more than just a job title.
At InterContinental Hotels
& Resorts we look for people who are charming, confident, and
internationally-minded; people who know what it takes to exceed guest
Join us as a Club
InterContinental Supervisor at InterContinental Sydney Double Bay located
in Sydney’s leafy green eastern suburbs. You’ll have ambition, talent and
obviously, some key skills. Because, for this vital role, we’re looking for
someone to lead our Club InterContinental team to ensure our guests experience
exclusive and personalised service in our Club InterContinental Lounge.
This role is responsible
for leading all aspects of operation in our Club InterContinental Lounge to
deliver a guest experience that is unique and brings the brand to life. The
successful candidate will provide vital support and guidance to the team and
work closely with the other Rooms Division teams, with direction from the Front
A key focus of this role is
maintaining optimal product quality and service delivery, working in a small
team environment. This role focusses on ensuring all InterContinental
service procedures and standards are adhered to, ensuring the smooth running of
the daily operations of the department, ensuring exceptional service delivery
to all guests, managing guest feedback, supervising payment methods, conducting
colleague skills training & assisting the Front Office Manager in payroll
management; such as rostering and wage cost control.
You will have the ability to interact and effectively communicate with a
wide range of guests and your team with confidence. Your passion and
enthusiasm matched with your knowledge of hotel operations
will assist in the smooth running of our team and
ensure personalised, meaningful service is consistently delivered. You will be an exceptionally organised self-starter who is driven to
deliver results and has a great attention to detail. The successful candidate
will need to be a strong communicator both verbally and written and able to
work collaboratively with multiple stakeholders.
Ideally, you will have leadership experience in a Food & Beverage or
Front Office operations role. Experience within a luxury environment or in an
executive lounge would be beneficial, however not essential. Previous
experience using Opera or a similar PMS system would be preferred; as would an
understanding of Microsoft Office suite and a point of sale system such as
Micros. You must possess excellent organisational, presentation and communication
skills and you must be a holder of a NSW RSA certificate & be flexible to
work a range of shifts.
In return for your hard
work, you can look forward to a competitive salary and benefits package
including hotel discounts worldwide. What’s more, because your career will be
as unique as you are, we’ll give you all the tailored support you need to make
a great start, be involved and grow.
And because the
InterContinental Hotels & Resorts brand belongs to the IHG® family of
brands, you’ll also benefit from all of the opportunities that come from being
part of a successful, global hospitality company with over 5,175 hotels in over
100 countries around the world.
So whoever you are,
whatever you love doing, bring your passion to the InterContinental Hotels
& Resorts brand and IHG and we’ll make sure you’ll have room to be
yourself. Find out more about joining us today by going to careers.ihg.com at http://www.ihg.jobs/
Job: Conference & Banqueting Services
Requisition ID: SYD005241