IHG Club InterContinental Supervisor - InterContinental Sydney Double Bay in Sydney, Australia


At InterContinental® Hotels & Resorts our role is to put the glamour

into international travel. That’s where you come in. When you’re part of the

InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental Hotels

& Resorts we look for people who are charming, confident, and

internationally-minded; people who know what it takes to exceed guest


Join us as a Club

InterContinental Supervisor at InterContinental Sydney Double Bay located

in Sydney’s leafy green eastern suburbs. You’ll have ambition, talent and

obviously, some key skills. Because, for this vital role, we’re looking for

someone to lead our Club InterContinental team to ensure our guests experience

exclusive and personalised service in our Club InterContinental Lounge.

This role is responsible

for leading all aspects of operation in our Club InterContinental Lounge to

deliver a guest experience that is unique and brings the brand to life. The

successful candidate will provide vital support and guidance to the team and

work closely with the other Rooms Division teams, with direction from the Front

Office Manager.

A key focus of this role is

maintaining optimal product quality and service delivery, working in a small

team environment. This role focusses on ensuring all InterContinental

service procedures and standards are adhered to, ensuring the smooth running of

the daily operations of the department, ensuring exceptional service delivery

to all guests, managing guest feedback, supervising payment methods, conducting

colleague skills training & assisting the Front Office Manager in payroll

management; such as rostering and wage cost control.

You will have the ability to interact and effectively communicate with a

wide range of guests and your team with confidence. Your passion and

enthusiasm matched with your knowledge of hotel operations

will assist in the smooth running of our team and

ensure personalised, meaningful service is consistently delivered. You will be an exceptionally organised self-starter who is driven to

deliver results and has a great attention to detail. The successful candidate

will need to be a strong communicator both verbally and written and able to

work collaboratively with multiple stakeholders.


Ideally, you will have leadership experience in a Food & Beverage or

Front Office operations role. Experience within a luxury environment or in an

executive lounge would be beneficial, however not essential. Previous

experience using Opera or a similar PMS system would be preferred; as would an

understanding of Microsoft Office suite and a point of sale system such as

Micros. You must possess excellent organisational, presentation and communication

skills and you must be a holder of a NSW RSA certificate & be flexible to

work a range of shifts.

In return for your hard

work, you can look forward to a competitive salary and benefits package

including hotel discounts worldwide. What’s more, because your career will be

as unique as you are, we’ll give you all the tailored support you need to make

a great start, be involved and grow.

And because the

InterContinental Hotels & Resorts brand belongs to the IHG® family of

brands, you’ll also benefit from all of the opportunities that come from being

part of a successful, global hospitality company with over 5,175 hotels in over

100 countries around the world.

So whoever you are,

whatever you love doing, bring your passion to the InterContinental Hotels

& Resorts brand and IHG and we’ll make sure you’ll have room to be

yourself. Find out more about joining us today by going to careers.ihg.com at http://www.ihg.jobs/

Job: Conference & Banqueting Services

Location: Australia-Sydney

Requisition ID: SYD005241