IHG Front Office Reception Host (Casual) - voco Gold Coast in Surfers Paradise, Australia

Front Office Reception Host (Casual) - voco Gold Coast

Job Number EMEAA02448

Hotel Brand: IHG Corporate

Europe, Middle East, Asia & Africa - Australia - Queensland - Surfers Paradise


About us

Reliably Different - Welcome to voco™, IHG’s new upscale brand.We call our hotels voco ™. It means ‘to invite’ and ‘call together’ originating from Latin – representing our thoughtful, unstuffy and charming nature. Guests tell us that voco sounds fun without being vanilla, trendy without being alienating, and premium without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand. Whatever we’re up to, there are brand values and service behaviours that guide us...Brand values: Always dependable, Respect individuality & Be distinctiveService values: Count on us; Be natural & Make every stay special.Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters, that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.The world's first voco hotel opens in late 2018 and will be through a dynamic rebranding of The Watermark Hotel & Spa located in the heart of Surfers Paradise on Gold Coast.A location like no other, with the G:link light rail delivering you right to work, Watermark Hotel & Spa Gold Coast is connected to all the delights of the Gold Coast. Adjacent to SkyPoint Observation Deck, a short stroll from magnificent beaches and moments from shopping, dining and entertainment experiences.

Your day to day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.As Front Office Reception Host you’ll assist any of our guests’ needs and provide them with a genuine, charming, unstuffy and friendly welcome and experience. You'll also be a key contributor to making visits memorable and develop great working relationships with internal and external stakeholders.

What we need from you

You'll have Opera PMS experience. You'll ideally have an open manual drivers' licence.You'll have the attitude, behaviour and integrity of a truly special host. You'll ideally have experience within the front office team at a hotel or a receptionist level in another industry.You'll have the availability to work a rotating roster.You'll also either have a great foundation of knowledge regarding the Gold Coast, or be a very quick learner and be willing to explore the Coast and discover the natural beauty that awaits you.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.So whoever you are, whatever you love doing, bring "you" to voco hotels and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to http://www.careers.ihg.com/australia, https://www.youtube.com/watch?v=3Bu9je6lS6s, and visit http://www.careers.ihg.com