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IHG Business Development Director - voco Gold Coast (12 month fixed-term role) in Surfers Paradise, Australia

Business Development Director - voco Gold Coast (12 month fixed-term role)

Job Number EMEAA09207

Hotel Brand: voco

Europe, Middle East, Asia & Africa - Australia - Queensland - Surfers Paradise


About us

If there’s one thing we know, it’s that a great host is at the heart of every great stay. And it might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it. Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back.Our guests are by and large pretty unstuffy and laid-back. Whilst they might not be looking for us to hang on their every word, they do want us to be there when they need us to be. So, at a voco™ hotels we find the right balance. The perfect mix of thoughtful, easy-going but attentive service, that allows our guests to get on with relaxing.At voco™ Gold Coast, on the beautiful sunshine strip of Surfers Paradise, everyone’s a host.

Your day to day

As Business Development Director you are responsible for the overall function of proactive sales to maximise performance, drive RGI improvements, profitability and return on investment managing sales activity and total revenue generation. You will form strategic external alliances and partners to support the Hotel’s positioning and actively promotes the Hotel and brand through community and professional involvement. You will proactively manage key relationships with General Manager, Director of Sales & Marketing, Sales, Revenue Management, Marketing, Restaurants & Bars, Conference & Events and IHG National & Global Sales and other areas to ensure alignment across the region driving regular communication.You will hit all personal/team sales revenue goals and maximise profitability In conjunction with the Director of Sales and Marketing, you will create, develop and execute on strategies related to short and long term sales performance for the Hotel to ensure total revenue goals are achieved.Under the general guidance and supervision of the Director of Sales and Marketing, and within the limits of established hotel policies and procedures, you will drive total Hotel revenues year round from key market segments.You will create a positive and productive work environment, build, motivate, and support an effective team that delivers results and is highly engaged.This is a senior sales role in a full service hotel with a variety of facilities. This role could works closely with a team of professional sales, marketing, conferencing, events and administrative team members while maintaining open, strategic and fundamentally crucial relationships with Reservations, Revenue, Finance, Food & Beverage and Front Office.

What we need from you

You will have a Bachelor’s degree / higher education qualification ideally in Business or Commerce.You will hold a minimum 1 years' experience in a senior sales capacity within Australasia with a proven track record of success. You will have exceptional written and verbal communication skills.You will have undertaken formal Sales Management training.You will have a fantastic comprehension of Hotel systems and revenue management principles. You will have a high energy level and a passion for customer service, stakeholder management and client relationships.You will have highly developed interpersonal and communication skill combined with the ability to motivate and train others. You will have strong team work skills, self-development focus and a strong drive for results.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll either continue your journey within, or become part of, the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.https://ihg.scene7.com/is/content/ihg/IHG_DAM/voco/2018-site-assets/global/videos/voco-home-brand-film-1920x960.mp4

  • Major Brad D. Anderson

    United States Army

    Major (Ret) Brad Anderson is the Human Resources Manager at IHG Army Hotels – Fort Benning, Georgia. He retired out of the U.S. Army after 23 years of service with combat tours in Iraq (Operation Iraqi Freedom) and Afghanistan (Operation Enduring Freedom).

    Brad enlisted in the U.S. Army in August 1992, and was assigned as an infantryman at Fort Lewis, Wash., where he served six years in 9th Infantry Regiment and 25th Infantry Division. In 1999, he was assigned to Fort Benning, Ga., where he completed Drill Sergeant School and then served with the Infantry Training Brigade. He was next assigned to Officer Candidate School in 2003 and earned his commission as a second lieutenant in the Adjutant General Corps. Major Anderson’s previous assignments as an officer include Camp Casey, South Korea, where he served as a postal platoon leader; Iraq, where he served as deputy plans and operations officer, III Corps; Fort Benning, where he served with 30th Adjutant General Reception Battalion, as Headquarters and Headquarters Company commander; Eglin Air Force Base, Fla., where he served with 7th Special Forces Group (Airborne), as battalion and group human resources officer and Fort Lee where he served his final assignment as the Military Entrance Processing Station (MEPS) commander.

    Brad’s professional military education includes the Adjutant General Corps Officer Basic and Advanced Courses, Airborne School, Air Assault School, Drill Sergeant School, Pathfinder Course, and Rappel Master School. He also earned a Bachelor of Arts Degree in Interdisciplinary Studies from Eastern Washington University, Cheney, Wash.

    Brad’s military awards and decorations include a Joint Service Achievement Medal, 2 Meritorious Service Medals, 4 Army Commendation Medals, 3 Army Achievement Medals, and 4 Army Good Conduct Medals. He has also been awarded a variety of unit and service medals & ribbons, in addition to earning the Expert Infantryman Badge.

    On his first day of military retirement (October 1st, 2015) we proudly welcomed Brad to the IHG family. It was then, that Brad began his career with us as the HR Manager of the IHG Army Hotels on Fort Benning, a role he continues to thrive in today.

  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci


    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.