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IHG Reservation Executive in Singapore, Singapore

Reservation Executive

Job Number EMEAA13324

Hotel Brand: Holiday Inn Express

Europe, Middle East, Asia & Africa - Singapore - Central Singapore - Singapore


About us

What is your passion? Whether you're into books, sports or singing, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people that help us create great hotels guests love. At Holiday Inn Express Singapore Clarke Quay we're looking for a Reservation Executive to join our sincere, energetic and innovative team. You'll be responsible looking after reservation and managing guest bookings, inquiries and inventories.

Your day to day

· Ensure all reservation confirmation are sent within 24 hours from the day email is received · Process amendments to reservations such as extensions, early departures, etc · Manage “no show” reservations by investigation and recording of same · Monitor reservation levels and inform hotel team of current and future occupancy rates · Prepare reservation sales reports · Ensure inventory is balanced minimum 3 times a day · Handle all queries and communication through the Reservation and Info emails · Reply to all guest reviews on social media sites such as Online travel agent platforms and TripAdvisor · Ensure all bookings flows through and interfaced with hotel systems

What we need from you

· Minimum Diploma or equivalent · Minimum 2 Years of related work experience

What we offer

In return, we'll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself. So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG. To find out more about us or any other jobs with IHG please look at www.ihg.com/careers

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  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci


    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.