IHG Talent Development Manager - Holiday Inn Singapore Atrium in Singapore City, Singapore

Description:

At Holiday Inn ® Hotels and Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you are part of the Holiday Inn Hotels and Resorts brand you’re more than just a job title.

At Holiday Inn we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as a Talent Development Manager at Holiday Inn Singapore Atrium . You’ll have ambition, talent and obviously, some key skills. Because of this vital role, we are looking for someone who can

  • Analyse training needs of the hotel in general and in individual departments, developing strategies and including them in the Annual Training Plan.

  • Works with Superior in the preparation and management of the Department’s budget

  • Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: Employee Survey, achievement of budget etc

  • Analyze training needs of the hotel in general and individual departments, and develop strategies, including training programmes which address these needs

  • Ensure and conduct effective training programs, including,

  • New Employee Orientation

  • Train the Trainer

  • Customer Service Training

  • Technical job specific training (through certification of departmental standards and procedures)

  • Supervisory Skills Training

  • Management Development

  • Fire, Life and Safety Training

  • Selling Skills

  • Employee retraining

  • Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

  • Attend departmental training session and critique performance

  • Assist Department Trainers in preparing and conducting departmental training and assess accordingly

  • Establish and maintain a professional working relationship with all institutes of higher learning (IHLs) and private schools

  • Be the point of contact for all matters relating to trainees, including recruitment and hiring from IHLs and private schools performance feedback and trainee engagement.

  • Prepare and monitor training programs for:

  • Management Trainees

  • Work Experience

  • Hotel School Trainees, etc

  • Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training

  • Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs

  • Produce monthly training reports for your Manager and the General Manager on all internal and external training programmes attended by the colleagues.

  • Liaise with other IHG Training Managers within the IHG Singapore Cluster to share experiences and resources

  • Liaise with educational institutions conducting hospitality and training courses

  • Delivers briefings of all internal programmes to executive management and department heads

  • Keeps abreast on all training relations updates from IHG Corporate Office and training trends across the industry.

  • Analyse data from Guest & Employee Satisfaction surveys, business financial results etc to measure success of training and identify areas of improvement

  • Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

  • Be familiar with and ensure compliance to the training and HR related brand standards as stipulated by InterContinental Hotels Group

  • Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved

  • Maintains all hotel training records

  • Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development

  • Maintain current information and records of suppliers of training resources and materials

  • Perform other duties as assigned, including day-to-day workflow in the HR Department, ad-hoc HR projects and all HR initiatives.

Qualifications

In addition, you should have the following qualifications and skills that we are looking for:-

  • Degree holder in Hotel Administration, Hotel Management or equivalent, with 3 years’ experience in a related discipline in developing, delivering, outsourcing and implementing training and development initiatives for a large organization

  • WSQ Advanced Certificate in Training and Assessment (ACTA) Certified

  • Ability to work across multiple business units, organised, systematic

  • A passion for the service and hospitality industry

  • Adaptable, determined and someone who thrives in a fast paced environment

  • Proactive, highly motivated and has excellent interpersonal & communication skills.

  • A people-oriented individual with strong leadership skills

  • Demonstrates ability to interact with the customers, employees and third parties that reflects highly on the hotel, the brand and the Company

  • Possesses problem solving, motivating, organizational and training abilities

Employee Benefits:

  • Duty Meals

  • Uniforms/ Laundry Services

  • Midnight Transportation

  • Birthday Off

  • Marriage Leave

  • Complimentary passes to Singapore Zoo and Wild Wild Wet

  • Employee sports & recreational activities

  • Training and Development Opportunities

  • Career Development Programmes

  • Healthcare benefits such as Medical, Dental and Optical

  • Insurance Coverages

  • Up to 50% F&B discount at IHG Hotels selected restaurants

  • Special employee hotel accommodation rates at all IHG Hotels worldwide

  • International Mobility Opportunities

  • Achieved “Best Companies to Work for in 2016 Singapore” awarded by The Great Place to Work

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.And because the Holiday Inn Hotels and Resorts brand belongs to the IHG ® family of brands, you'll also benefit from all the opportunities that come from being part of a successful, global hospitality company with over 5,221 hotels in over 100 countries over the world.So whoever you are, whatever you love doing, bring your passion to IHG ® and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com or email your detailed resume via the Apply Now button below.

Job: Human Resources

Location: Singapore-Singapore City

Requisition ID: SIN002661