IHG Neighbourhood Host (Duty Manager), Hotel Indigo Singapore Katong in Singapore City, Singapore
At Hotel Indigo ® ourteam members are full of neighbourhood knowledge; they know where to find thehidden gems worth exploring. That’s the Hotel Indigo way. That’s where you comein. When you’re part of the Hotel Indigo brand you’re more than just a jobtitle.
AtHotel Indigo we look for people who are energetic, approachable and culturedwith a sense of fun; always curious to discover more and share thoughtfulsuggestions with our guests.
Joinus as a Neighbourhood Host (Duty Manager) in Hotel Indigo SingaporeKatong. You’ll have ambition, talent and obviously, some key skills.Because, for this vital role, we’re looking for someone who can:
directly to and communicates with the Rooms Division Manager on all pertinent
matters affecting guest service and hotel operations
functional assistance and direction to all departments.
coordinates and communicates with other hotel departments as required.
and directs Reception and Reservations personnel.
appropriate standards of conduct, uniform, hygiene, and appearance of staff.
with Superior and Human Resources on manpower planning and management needs
to situations to ensure guests receive prompt attention and personal
recognition throughout the hotel.
to guest needs and resolves related problems.
and assists Front Office personnel and all departments at peak periods.
VIPs and priority club guests receive special attention.
front of house and back of house regularly for cleanliness.
Guest Relations in greeting, rooming, and sending off VIP guests.
day-to-day staffing requirements, plan and assign work, establish performance
and development goals for team members
mentoring, coaching and regular feedback to help manage conflict and improve
‘one team approach’ and quality service through daily communication and
to guest complaints and ensure corrective action to resolve their issues /
out the special needs and requests of guests and repeat visitors.
employees of deficiencies and instruct on corrective action. Provide retraining
BrandHearted behaviors by maintaining compliance with all required brand
standards, behaviors, hallmarks and license agreement mandates.
improvement in guest satisfaction goals.
Collaborate with hotel team members to establish and implement services
and programs that meet or exceed guest expectations.
time to interact with guests, solicit feedback and build relationships.
for IHG Rewards Club enrolment and recognition.
guest services agents in all Reception tasks.
for the maintenance of Standard Operating Procedures (SOPs) in accordance with
the Service Level Standards.
the IT shared services support in the PMS Maintenance, Configuration and
billing instructions and monitors guest credit.
and approves discounts and rebates.
front line staff complies with FIT marketing techniques and maximize sales.
the rate variance report to ensure rooms revenue control
Requirements for this role
§ Minimum Diploma or equivalent
§ At least 5 years’ experience in front desk in a hotel industry.
§ Supervisory experience essential
§ Must be proficient in written and spoken English
§ Passionate about customer service
§ Ability to thrive in a dynamic environment
In return for your hard work, you can look forward to a highly competitive salary and benefits package, including:
§ Duty Meals
§ Birthday Off
§ Medical Benefits
§ Dental Benefits
§ Insurance Coverage
§ 25-50% F&B Discount at restaurants within IHG Singapore Hotels
§ Special Employee Rate at all IHG Hotels worldwide
§ Room to Grow Opportunities
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Hotel Indigo brand belongs to the IHG ® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com at http://www.ihg.jobs/
Location: Singapore-Singapore City
Requisition ID: SIN002572