IHG Neighbourhood Host (Duty Manager), Hotel Indigo Singapore Katong in Singapore City, Singapore


At Hotel Indigo ® ourteam members are full of neighbourhood knowledge; they know where to find thehidden gems worth exploring. That’s the Hotel Indigo way. That’s where you comein. When you’re part of the Hotel Indigo brand you’re more than just a jobtitle.

AtHotel Indigo we look for people who are energetic, approachable and culturedwith a sense of fun; always curious to discover more and share thoughtfulsuggestions with our guests.

Joinus as a Neighbourhood Host (Duty Manager) in Hotel Indigo SingaporeKatong. You’ll have ambition, talent and obviously, some key skills.Because, for this vital role, we’re looking for someone who can:

§ Reports

directly to and communicates with the Rooms Division Manager on all pertinent

matters affecting guest service and hotel operations

§ Provides

functional assistance and direction to all departments.

§ Cooperates,

coordinates and communicates with other hotel departments as required.

§ Supervises

and directs Reception and Reservations personnel.

§ Monitors

appropriate standards of conduct, uniform, hygiene, and appearance of staff.

§ Works

with Superior and Human Resources on manpower planning and management needs

§ Reacts

to situations to ensure guests receive prompt attention and personal

recognition throughout the hotel.

§ Responds

to guest needs and resolves related problems.

§ Supports

and assists Front Office personnel and all departments at peak periods.

§ Ensures

VIPs and priority club guests receive special attention.

§ Inspects

front of house and back of house regularly for cleanliness.

§ Assists

Guest Relations in greeting, rooming, and sending off VIP guests.

§ Manage

day-to-day staffing requirements, plan and assign work, establish performance

and development goals for team members

§ Provide

mentoring, coaching and regular feedback to help manage conflict and improve

employee engagement.

§ Ensure

‘one team approach’ and quality service through daily communication and


§ Respond

to guest complaints and ensure corrective action to resolve their issues /


§ Carry

out the special needs and requests of guests and repeat visitors.

§ Advise

employees of deficiencies and instruct on corrective action. Provide retraining

as needed.

§ Demonstrate

BrandHearted behaviors by maintaining compliance with all required brand

standards, behaviors, hallmarks and license agreement mandates.

§ Drive

improvement in guest satisfaction goals.

Collaborate with hotel team members to establish and implement services

and programs that meet or exceed guest expectations.

§ Make

time to interact with guests, solicit feedback and build relationships.

§ Responsible

for IHG Rewards Club enrolment and recognition.

§ Assist

guest services agents in all Reception tasks.

§ Accountable

for the maintenance of Standard Operating Procedures (SOPs) in accordance with

the Service Level Standards.

§ Assist

the IT shared services support in the PMS Maintenance, Configuration and

Interface Management.

§ Checks

billing instructions and monitors guest credit.

§ Analyses

and approves discounts and rebates.

§ Ensures

front line staff complies with FIT marketing techniques and maximize sales.

§ Analyses

the rate variance report to ensure rooms revenue control


Requirements for this role

§ Minimum Diploma or equivalent

§ At least 5 years’ experience in front desk in a hotel industry.

§ Supervisory experience essential

§ Must be proficient in written and spoken English

§ Passionate about customer service

§ Ability to thrive in a dynamic environment

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including:

§ Duty Meals

§ Birthday Off

§ Medical Benefits

§ Dental Benefits

§ Insurance Coverage

§ 25-50% F&B Discount at restaurants within IHG Singapore Hotels

§ Special Employee Rate at all IHG Hotels worldwide

§ Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG ® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com at http://www.ihg.jobs/

Job: Reception

Location: Singapore-Singapore City

Requisition ID: SIN002572