IHG Guest Service Agent, Holiday Inn Express Singapore Clarke Quay in Singapore City, Singapore


FinancialR e turn s :


To assist the Guest Service Leader (GSL)

in the hotel's revenue growth by leveraging on the company's systems,

procedures and business processes.


Handling Guest check out and billing in an efficient, friendly and hassle free manner.



Promote the Holiday Inn Express ‘one

team approach’ and reliable service through daily communication and

coordination with all team members.


Participate in programs that drive

improvements in team member engagement and are aligned with the ‘Holiday Inn Stay

Real Be You’ brand service behaviors.


Ensure own productivity and that of the

team on a day-to-day basis by planning and assigning work and establishing performance and development

goals as set by the GSL.


Contribute by participation in compliance with

federal, state and local laws

and safety regulations.

Gue s t Expe r ience:


Check Guests In – Efficiently Greet,

register and confirm guest particulars and payment details upon check in. Issue



Check GuestsOut - Print

and confirm details of payment and bill for guests upon check out


Answer any guests' enquires practically

and simply in adherence to brand standards.


Handle guests' complaints appropriately

adhering to brand standards or direct them to GSL’s.


Handle cashiering, payment and foreign currency

exchange accurately.


Reliably handle all special needs and requests

of guests and repeat visitors.

· Demonstrate

BrandHearted behaviours by maintaining compliance with all brand standards,

behaviors, hallmarks and license agreement mandates.


Retrieve and print Arrival/Departure

Report, Backup Report and Trace Report from Opera PMS for daily room



Accurately Enter/Update Reservations


Handle Telephone Enquires efficiently and effectively


Perform in a self sufficient

way in line with business requirements


Great Room - Process Guest Food and

Beverage Order ,Clear Tables (The Great Room)


Refresh Food and Beverage in The Great Room


Meeting room- Set

up Meeting Room, Make Tea and Coffee, Clean

Meeting Room


Clean and Organize Guest Areas and Pick up

debris throughout Public Areas


Updating constantly on local knowledge to

improve the guest experience.

· Responsible

for Priority Club Rewards (PCR) Enrollment & Recognition

· Finance/Admin

(Petty Cash Processing, Purchasing, Billing)


· Demonstrate Awareness of Occupational Health and

Safety Responsibilities (OH&S) policies and procedures and ensure all

procedures are conducted safely and within OH&S guidelines

· Be aware of duty of care and adhere to occupational,

health and safety legislation, policies and procedures

· Be familiar with property safety, first aid and fire

and emergency procedures and operate equipment safely and sensibly

· Initiate action to correct a hazardous situation and

notify supervisors of potential dangers


Support the hotel’s corporate responsibility initiatives in the areas of

community involvement, environment management, workplace health & safety

and food safety, drive action plans as required to achieve hotel corporate

responsibility objectives.

· Perform

Energy Conservation Checklists

Perform other duties as assigned by the GSL, GSM, Operations Manager or General


Act as a GSL, in their absence.


Minimum high school/secondary education/college

degree preferred. Positive attitude, pleasant personality, good communication

skills, hotel operations and/or service experience preferred, basic computer literacy.

Must be conversant in English.

Job: Front Office Management

Location: Singapore-Singapore City

Requisition ID: SIN002636