IHG Guest Service Agent, Holiday Inn Express Singapore Clarke Quay in Singapore City, Singapore
FinancialR e turn s :
To assist the Guest Service Leader (GSL)
in the hotel's revenue growth by leveraging on the company's systems,
procedures and business processes.
Handling Guest check out and billing in an efficient, friendly and hassle free manner.
Promote the Holiday Inn Express ‘one
team approach’ and reliable service through daily communication and
coordination with all team members.
Participate in programs that drive
improvements in team member engagement and are aligned with the ‘Holiday Inn Stay
Real Be You’ brand service behaviors.
Ensure own productivity and that of the
team on a day-to-day basis by planning and assigning work and establishing performance and development
goals as set by the GSL.
Contribute by participation in compliance with
federal, state and local laws
and safety regulations.
Gue s t Expe r ience:
Check Guests In – Efficiently Greet,
register and confirm guest particulars and payment details upon check in. Issue
Check GuestsOut - Print
and confirm details of payment and bill for guests upon check out
Answer any guests' enquires practically
and simply in adherence to brand standards.
Handle guests' complaints appropriately
adhering to brand standards or direct them to GSL’s.
Handle cashiering, payment and foreign currency
Reliably handle all special needs and requests
of guests and repeat visitors.
BrandHearted behaviours by maintaining compliance with all brand standards,
behaviors, hallmarks and license agreement mandates.
Retrieve and print Arrival/Departure
Report, Backup Report and Trace Report from Opera PMS for daily room
Accurately Enter/Update Reservations
Handle Telephone Enquires efficiently and effectively
Perform in a self sufficient
way in line with business requirements
Great Room - Process Guest Food and
Beverage Order ,Clear Tables (The Great Room)
Refresh Food and Beverage in The Great Room
Meeting room- Set
up Meeting Room, Make Tea and Coffee, Clean
Clean and Organize Guest Areas and Pick up
debris throughout Public Areas
Updating constantly on local knowledge to
improve the guest experience.
for Priority Club Rewards (PCR) Enrollment & Recognition
(Petty Cash Processing, Purchasing, Billing)
· Demonstrate Awareness of Occupational Health and
Safety Responsibilities (OH&S) policies and procedures and ensure all
procedures are conducted safely and within OH&S guidelines
· Be aware of duty of care and adhere to occupational,
health and safety legislation, policies and procedures
· Be familiar with property safety, first aid and fire
and emergency procedures and operate equipment safely and sensibly
· Initiate action to correct a hazardous situation and
notify supervisors of potential dangers
Support the hotel’s corporate responsibility initiatives in the areas of
community involvement, environment management, workplace health & safety
and food safety, drive action plans as required to achieve hotel corporate
Energy Conservation Checklists
Perform other duties as assigned by the GSL, GSM, Operations Manager or General
Act as a GSL, in their absence.
Minimum high school/secondary education/college
degree preferred. Positive attitude, pleasant personality, good communication
skills, hotel operations and/or service experience preferred, basic computer literacy.
Must be conversant in English.
Job: Front Office Management
Location: Singapore-Singapore City
Requisition ID: SIN002636