IHG Duty Manager - Holiday Inn Singapore Atrium in Singapore City, Singapore

Description:

At Holiday Inn ®

Hotels and Resorts, our job is to bring the joy of travel to everyone. That’s

where you come in. When you are part of the Holiday Inn Hotels and Resorts

brand you’re more than just a job title.

At Holiday Inn we look for people who are friendly, welcoming and full of life;

people who are always finding ways to make every guest’s experience an

enjoyable one.

Join us as a Duty Manager in Holiday Inn Singapore Atrium. You’ll have ambition, talent and obviously, some key skills. Because of this vital role, we are looking for someone who can

  • Promotes inter-hotel sales andin-house facilities.

  • Checks billing instructions andmonitors guest credit.

  • Analyses and approves discountsand rebates.

  • Ensures front line staffcomplies with FIT marketing techniques and maximize sales.

  • Analyses the rate variancereport to ensure rooms revenue control.

  • Reports directly to andcommunicates with the Front Office Manager on all pertinent mattersaffecting guest service and hotel operations.

  • Monitors appropriate standardsof conduct, uniform, hygiene, and appearance of staff.

  • Provides input for Front Officemeetings.

  • Reacts to situations to ensureguests receive prompt attention and personal recognition throughout thehotel.

  • Responds to guest needs andresolves related problems.

  • Supports and assists FrontOffice personnel and all departments at peak periods.

  • Ensures VIPs and priority clubguests receive special attention.

  • Inspects front of house andback of house regularly for cleanliness.

  • Assists Guest Relations ingreeting, rooming, and sending off VIP guests.

  • Takes action with the PropertyManagement Systems (PMS) in emergency situation.

  • Fully conversant with all hotelemergency procedures.

  • Be aware of duty of care andadhere to occupational, health and safety legislation, policies andprocedures

  • Be familiar with propertysafety, first aid and fire and emergency procedures and operate equipmentsafely and sensibly

  • Initiate action to correct ahazardous situation and notify supervisors of potential dangers

  • Log security incidents andaccidents in accordance with hotel requirements

Qualifications

In addition, youshould have the following qualifications and skills that we are looking for:-

  • Diploma or degree in HotelManagement

  • At least 4 years experience ina similar function

  • Supervisory experiencepreferred

  • Strong inter-personal skills

  • Able to work independently withminimum supervision

  • Passion to work in a dynamicenvironment

  • Demonstrated ability tointeract with customers, employees and third parties that reflects highlyon the hotel, the brand and the Company.

Employee Benefits:

  • Duty Meals

  • Uniforms/ Laundry Services

  • Midnight Transportation

  • Birthday Off

  • Marriage Leave

  • Complimentary passes toSingapore Zoo and Wild Wild Wet

  • Employee sports &recreational activities

  • Training and DevelopmentOpportunities

  • Career Development Programmes

  • Healthcare benefits such asMedical, Dental and Optical

  • Insurance Coverages

  • Up to 50% F&B discount atIHG Hotels selected restaurants

  • Special employee hotelaccommodation rates at all IHG Hotels worldwide

  • International MobilityOpportunities

  • Achieved “Best Companies toWork for in 2016 Singapore” awarded by The Great Place to Work

In return for your

hard work, you can look forward to a highly competitive salary and benefits

package. What's more, because your career will be as unique as you are, we'll

give you all the tailored support you need to make a great start, be involved

and grow.

And because the

Holiday Inn Hotels and Resorts brand belongs to the IHG ® family of brands,

you'll also benefit from all the opportunities that come from being part of a

successful, global hospitality company with over 5,000 hotels in over 100

countries over the world.

So whoever you are,

whatever you love doing, bring your passion to IHG ® and we'll make sure you'l

have room to be yourself.

Job: Reception

Location: Singapore-Singapore City

Requisition ID: SIN002580