IHG Head Housekeeper/Housekeeping Supervisor- IHG Army Hotels Hunter Army Airfield in Savannah, Georgia
Head Housekeeper/Housekeeping Supervisor- IHG Army Hotels Hunter Army Airfield
Job Number R174325
Americas - United States - Georgia - Savannah
At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.
Your day to day
Assist the Operations Manager and General Manager in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
We want our guests to relax and be themselves which means we need team members to:
Be you – by being natural, professional and personable in the way you are with people
Get ready – by taking notice and using your knowledge so that you are prepared for anything
Show you care – by being thoughtful in the way you welcome and connect with guests
Take action – by showing initiative, taking ownership and going the extra mile
Assist with scheduling and room cleaning assignments to ensure proper coverage.
Notify management when par levels for supplies and equipment are insufficient.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office and Maintenance.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties. Monitor performance and make recommendations for disciplinary and other human resources-related actions.
Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
May maintain procedures for security of lost and found items.
May assist with other duties as assigned.
This is the top supervisory job in the housekeeping department. Typically supervises small number of housekeeping and laundry employees in a small limited-service or extended stay single site hotel with a limited range of facilities.
What we need from you
High School Diploma or equivalent plus 1year housekeeping experience including some supervisory training/experience. Must speak fluent English.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
Basic mathematical skills are used often.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
May be required to work nights, weekends, and/or holidays.
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
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