IHG Front Office Supervisor (PT) - Hotel Indigo in Savannah, Georgia
and professional check-in/check-out services in accordance with established
scripting and standards.
At Hotel Indigo ®
we deliver inspired service. In all we do, we are vibrant, curious and
Be vibrant by carrying
ourselves in a way that says to our guests we are energetic, motivated,
Be curious by being
aware of our hotel and neighborhood and going out of our way to help guests
learn and discover what's going on.
Be original by building connections with our guests and
being imaginative to create memorable experiences.
DUTIES AND RESPONSIBILITIES
· Up-sell rooms where possible to maximize hotel revenue.
· Accurately process all cash and credit card transactions in
accordance with established procedures including but not limited to posting all
charges, completing cashier or other reports, preparing deposit, and
counting/securing assigned bank.
Promote teamwork and quality service through daily communication
and coordination with other departments.
· Respond appropriately to guest complaints. Make appropriate
service recovery gestures in accordance with established guidelines.
· Routinely check in/check-out guests, answer phones, take
reservations and assist staff with job functions. May be responsible for
issuing safe-deposit boxes to guest and ensuring the security of keys.
· Promote hotel services, facilities and outlets; provide guests
with information such as local attractions and directions to increase guest
· Assist in supervising the front desk function; ensure staff is
properly trained including service expectations, hotel facilities and services,
local directions, property management and reservations systems, safety and
emergency procedures, etc.
· Monitor performance and recommend corrective or disciplinary
action. Alert management of potentially serious issues.
· Complete opening and closing shift duties, and communicate any
outstanding guest requests or issues to management that may require additional
monitoring or follow-up.
Perform other duties as assigned which may include guest room
tours, concierge services, special guest requests, etc.)
diploma or equivalent, plus one year front office/guest relations experience
including some supervisory training/experience. Some college
preferred. Must speak fluent English. Other languages preferred.
job requires ability to perform the following:
Frequently standing up behind the desk and frontoffice areas
Carrying or lifting items weighing up to 50pounds
Handling objects, products and computer equipment
Use a keyboard to operate various propertymanagement and reservations systems, etc.
Communication skills are utilized asignificant amount of time when interacting with guests and employees.
Reading and writing abilities are utilizedoften.
Basic math skills are used frequently.
Problem solving, reasoning, motivating andtraining abilities are often used.
May be required to work nights, weekends,and/or holidays.
Job: Hotel General Management
Requisition ID: R150167