IHG Front Office Supervisor (PT) - Hotel Indigo in Savannah, Georgia

Description:

Job overview

Provide timely

and professional check-in/check-out services in accordance with established

scripting and standards.

At Hotel Indigo ®

we deliver inspired service. In all we do, we are vibrant, curious and

original.

·

Be vibrant by carrying

ourselves in a way that says to our guests we are energetic, motivated,

confident.

·

Be curious by being

aware of our hotel and neighborhood and going out of our way to help guests

learn and discover what's going on.

·

Be original by building connections with our guests and

being imaginative to create memorable experiences.

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS

· Up-sell rooms where possible to maximize hotel revenue.

· Accurately process all cash and credit card transactions in

accordance with established procedures including but not limited to posting all

charges, completing cashier or other reports, preparing deposit, and

counting/securing assigned bank.

PEOPLE

·

Promote teamwork and quality service through daily communication

and coordination with other departments.

GUEST EXPERIENCE

· Respond appropriately to guest complaints. Make appropriate

service recovery gestures in accordance with established guidelines.

· Routinely check in/check-out guests, answer phones, take

reservations and assist staff with job functions. May be responsible for

issuing safe-deposit boxes to guest and ensuring the security of keys.

· Promote hotel services, facilities and outlets; provide guests

with information such as local attractions and directions to increase guest

satisfaction.

RESPONSIBLE BUSINESS

· Assist in supervising the front desk function; ensure staff is

properly trained including service expectations, hotel facilities and services,

local directions, property management and reservations systems, safety and

emergency procedures, etc.

· Monitor performance and recommend corrective or disciplinary

action. Alert management of potentially serious issues.

· Complete opening and closing shift duties, and communicate any

outstanding guest requests or issues to management that may require additional

monitoring or follow-up.

·

Perform other duties as assigned which may include guest room

tours, concierge services, special guest requests, etc.)

Qualifications

High School

diploma or equivalent, plus one year front office/guest relations experience

including some supervisory training/experience. Some college

preferred. Must speak fluent English. Other languages preferred.

This

job requires ability to perform the following:

  • Frequently standing up behind the desk and frontoffice areas

  • Carrying or lifting items weighing up to 50pounds

  • Handling objects, products and computer equipment

  • Use a keyboard to operate various propertymanagement and reservations systems, etc.

Other:

  • Communication skills are utilized asignificant amount of time when interacting with guests and employees.

  • Reading and writing abilities are utilizedoften.

  • Basic math skills are used frequently.

  • Problem solving, reasoning, motivating andtraining abilities are often used.

  • May be required to work nights, weekends,and/or holidays.

Job: Hotel General Management

Location: GA-Savannah

Requisition ID: R150167