IHG Front Office Supervisor (PT) - Hotel Indigo in Savannah, Georgia


Job overview

Provide timely

and professional check-in/check-out services in accordance with established

scripting and standards.

At Hotel Indigo ®

we deliver inspired service. In all we do, we are vibrant, curious and



Be vibrant by carrying

ourselves in a way that says to our guests we are energetic, motivated,



Be curious by being

aware of our hotel and neighborhood and going out of our way to help guests

learn and discover what's going on.


Be original by building connections with our guests and

being imaginative to create memorable experiences.



· Up-sell rooms where possible to maximize hotel revenue.

· Accurately process all cash and credit card transactions in

accordance with established procedures including but not limited to posting all

charges, completing cashier or other reports, preparing deposit, and

counting/securing assigned bank.



Promote teamwork and quality service through daily communication

and coordination with other departments.


· Respond appropriately to guest complaints. Make appropriate

service recovery gestures in accordance with established guidelines.

· Routinely check in/check-out guests, answer phones, take

reservations and assist staff with job functions. May be responsible for

issuing safe-deposit boxes to guest and ensuring the security of keys.

· Promote hotel services, facilities and outlets; provide guests

with information such as local attractions and directions to increase guest



· Assist in supervising the front desk function; ensure staff is

properly trained including service expectations, hotel facilities and services,

local directions, property management and reservations systems, safety and

emergency procedures, etc.

· Monitor performance and recommend corrective or disciplinary

action. Alert management of potentially serious issues.

· Complete opening and closing shift duties, and communicate any

outstanding guest requests or issues to management that may require additional

monitoring or follow-up.


Perform other duties as assigned which may include guest room

tours, concierge services, special guest requests, etc.)


High School

diploma or equivalent, plus one year front office/guest relations experience

including some supervisory training/experience. Some college

preferred. Must speak fluent English. Other languages preferred.


job requires ability to perform the following:

  • Frequently standing up behind the desk and frontoffice areas

  • Carrying or lifting items weighing up to 50pounds

  • Handling objects, products and computer equipment

  • Use a keyboard to operate various propertymanagement and reservations systems, etc.


  • Communication skills are utilized asignificant amount of time when interacting with guests and employees.

  • Reading and writing abilities are utilizedoften.

  • Basic math skills are used frequently.

  • Problem solving, reasoning, motivating andtraining abilities are often used.

  • May be required to work nights, weekends,and/or holidays.

Job: Hotel General Management

Location: GA-Savannah

Requisition ID: R150167