IHG General Manager Holiday Inn - Sao Paulo Parque Anhembi in Sao Paulo, Brazil
General Manager Holiday Inn - Sao Paulo Parque Anhembi
Job Number R158023
Hotel Brand: Holiday Inn
Americas - Brazil - São Paulo - Sao Paulo
At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:• Be you – by being natural, professional and personable in the way you are with people • Get ready – by taking notice and using your knowledge so that you are prepared for anything • Show you care – by being thoughtful in the way you welcome and connect with guests• Take action – by showing initiative, taking ownership and going the extra mile
Your day to day
Key responsibilities of the role include:Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options and resolve issues. Initiate salary, disciplinary, or other staff-related actions in accordance with company rules and policies. Alert regional management or corporate office of serious issues.
Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.. Achieve productivity and quality goals.
Establish performance goals for employees and provide regular feedback. Develop a succession plan to ensure adequate future bench strength. Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
Ensure a safe and secure environment for guests, employees, and hotel assets. Achieve established Workers Compensation and safety compliance goals. Comply with all standards and inspection requirements.
What we need from you
Bachelor's degree in Hotel Administration, Business Administration or equivalent preferred, along with 5-10 years of general management experience at a large full service property with multiple outlets and complex operations in Brazil. Must have a 5-year (minimum) condominium experience and strong owner relationship skills. Must speak fluent Portuguese and English. Other languages preferred.
What we offer
We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
IHG is an equal opportunity employer. Minorities/Females/Disabled/Veterans