IHG Reservations Manager - InterContinental Sanctuary Cove Resort & InterContinental, Hayman Island in Sanctuary Cove QLD, Australia

Reservations Manager - InterContinental Sanctuary Cove Resort & InterContinental, Hayman Island

Job Number GOL000593

Hotel Brand: InterContinental Hotels

EMEAA - Australia - Queensland - Sanctuary Cove QLD


About us

InterContinental Sanctuary Cove Resort and InterContinental, Hayman Island are currently building a focused team to build and deliver a truly exceptional and unique luxury experience. We currently have an opportunity for a Reservations Manager to join the leadership team on this exciting journey.

As the world’s first international luxury travel hotel brand, InterContinental Hotels & Resorts has been pioneering new international destinations for decades. Each of our hotels is a destination in its own right, and we are dedicated to those who appreciate and enjoy The InterContinental Life – the glamour and exhilaration of fascinating places, mixed with our international know-how and local cultural wisdom.

InterContinental is the flagship brand of IHG’s luxury portfolio which also includes Kimpton® Hotels & Restaurants, the industry pioneer that first introduced the boutique concept to the US. We will also welcome Regent Hotels & Resorts to the top end of our luxury portfolio later in the year.

Your day to day

As the Reservations Manager you will lead the Reservations function at InterContinental Sanctuary Cove and InterContinental, Hayman Island as well as leading the project management of the New Hotel Opening Reservations Plan. Reporting to the Cluster Director of Revenue, post opening, you will conduct vigilant and appropriate yield management and actively contribute towards revenue generation through effective management of the reservations department and system. Providing the sales and marketing function with current and accurate information on both the internal reservation situation and the external climate which the Resorts operate within and monitor the daily operations of reservations.

Additionally, you will work in partnership with the Rooms Division to control rooms inventory including allocation and reservations to areas of maximum yield and black out dates, develop and conduct rooms based marketing activities and track sales programs/promotions/advertising and provide feedback as necessary to relevant departments.

What we need from you

The ideal candidate will have experience both in hospitality, leadership and working in a large complex hotel with multiple revenue streams. You will have demonstrated capability in influencing and impacting business strategy and also have the ability to provide structure and process to the Reservations function. You will be a change agent with the ability to work alongside a team and collaborate with key stakeholders with a sense of urgency. Strategic thinking and the ability to explore new ways of working and be open minded on how we can drive process forward will highly advantageous. Demonstrated ability to work with guests and champion a brand is also a must.

What we offer

IHG are more than just a great place to stay, we are also one of Australia’s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better.

We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster.