IHG Room Service Server - F/T Holiday Inn Fisherman's Wharf - San Francisco, CA in San Francisco, California


Do you see yourself as a Room Service Server ?

What's your passion? Whether you're into sports, shopping or just reading a good book, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

In this role you will deliver and serve food and beverages to hotel guest's room; set up and serve the order in the guest's room according the specifications and standards and complete customer payment transactions as outlined in cash and charge procedures. You will perform set-up and closing side-work; stock service station, make coffee, etc. and answer room service phones and record orders; and may be required to retrieve trays from guest rooms and hallways within the prescribed period of time. You may also assist with other duties as assigned.


InterContinental Hotels Group (IHG) currently has an opening for a Room Service Server – representing an IHG company-managed hotel in San Francisco, the Holiday Inn Fisherman's Wharf . Located in the heart of one of the world’s favorite cities, Fisherman’s Wharf is a premier destination, with over 19 million visitors per year. This position will deliver room service food and beverage orders to guest rooms and also assist in the maintenance of room service area and equipment


  • Delivers and serves food and beverages to hotel guest’s room; sets up and serves the order in the guest’s room according to specifications in the food and beverage manual.

  • Completes guest payment transactions as outlined in cash and charge procedures.Document legibly the guest’s order information on guest checks.

  • Describe all menu items; methods of preparation and prices as needed.Work within policy to accommodate guest’s special food requests.

  • Perform set-up and closing side-work; stock service station, make coffee, etc.Preset trays as necessary;prepare flatware “roll-ups”.

  • Alert Management of any service and/or safety issues.Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

  • Promote teamwork and quality service through daily communication and coordination with other departments.Coordinate VIP deliveries with appropriate departments.

  • Answer room service phones and record orders;utilize up-selling techniques to increase sales.

  • Maintain tray control form for tray pick-up within one hour.

  • May assist with other duties as assigned.

InterContinental Hotels Group is a world leader in hospitality with over 3,500 hotels offering close to half a million guest rooms in nearly 100 countries. Our award-winning brands satisfy the full spectrum of accommodation needs, ranging from luxury to extended stay with properties including InterContinental, Crowne Plaza, Staybridge, Candlewood, Indigo, Holiday Inn and Holiday Inn Express. All of our hotels have one thing in common: they are “Great Hotels Guests Love.” ©

IHG offers “Room to Grow”© meaning career opportunities to help talented people learn and advance. By bringing your expertise and passion to any one of our brands, you become part of our success, helping us to achieve our vision: to be the most preferred, admired and successful hotel company the world over.

Holiday Inn Fisherman's Wharf offers 585 spacious guest rooms, perfect for travelers looking for full-service comforts. Amenities include an onsite restaurant and bar, outdoor heated pool and sundeck, fitness center, concierge, bell-service, plus complimentary high-speed wireless internet access and onsite business center.

Best Location: Within a block of one another, Holiday Inn Fisherman's Wharf is only steps from world-class attractions such as Pier 39, the famous Cable Cars, Ghirardelli Square and ferry service to Alcatraz and the Golden Gate Bridge, not to mention the unique shops, restaurants and fun spots of Fisherman’s Wharf! Guests enjoy proximity to Chinatown, North Beach and Union Square shopping district with plenty of public transportation options right outside the door.


Qualifications include basic reading, writing and math skills and food service experience with general knowledge of restaurant operations. An alcohol awareness certification and/or food service permit or valid health/food handler cards is necessary, as required by local or state government agency. You may be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: carrying or lifting items weighing up to 50 pounds, moving about in the kitchen, handling food objects, products and utensils, bending, stooping and kneeling.

Qualifications and Requirements:

Basic reading, writing and math. Food service experience with general knowledge of restaurant operations. Ability to speak fluent English required.

This job requires ability to perform the following:

· Carrying or lifting items weighing up to 50 pounds

· Moving about the kitchen

· Handling food objects; products and utensils

· Bending, stooping and kneeling


· Communication skills are utilized a significant amount of time when interacting with guests, cooks and supervisor.

· Alcohol awareness certification and/or food service permit or valid health /food handler card as required by local or state government agency.

· Reading and writing abilities are utilized often when taking orders, completing paperwork etc.

· Basic math skills are frequently used when handling cash and credit

· Must be able to work any day, any shift, including weekends, holidays, evenings, or when needed.




In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job: Hotel General Management

Location: CA-San Francisco

Requisition ID: R147232