IHG Mgr Instant Service Center (195500) in San Francisco, California


Do you see yourself as an Instant Service Center Manager ?

What's your passion? Whether you're into baseball, cooking or fishing, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. This role develops and implements processes and procedures to respond to in-house guest needs in a timely and professional manner through a central communications center.

As the Manager, you are in charge of the day-to-day activities of the Instant Service Center including ensuring the staff is properly trained including hotel operations, facilities, and services, local directions, and emergency, safety, and security procedures, etc. and that they have the tools and equipment needed to effectively carry out their job functions. You will establish, implement and monitor procedures for the friendly and professional telephone service to in-house guests; promptly dispatch proper services per guest requests and perform other duties as assigned including answering incoming calls during peak periods.


Requirements include some college and three years Front Office/Guest Service experience at a hotel of similar size and complexity, or an equivalent combination of education and experience. Our perfect candidate will have a Bachelor's degree in Hotel Management, Business Administration, or related field preferred or equivalant experience. You must speak fluent English and mabe required to work nights, weekends, and/or holidays.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job: Hotel General Management

Location: CA-San Francisco

Requisition ID: R145669