IHG Director of Human Resources, Holiday Inns at Fisherman's Wharf, San Francisco in San Francisco, California



Manage Human Resources programs such as

recruiting/employment, compensation, benefits, worker's compensation, labor and

employee relations, employee recognition programs and training for hotel

employees. Ensure policy compliance, support the Company's initiatives, and

promote a positive employee culture. Maintain confidentiality to the

extent possible in all Human Resources-related matters.


  • Plan and assign work of the Human Resources staff. Advisestaff of formal policies and procedures.

  • Manage labor relations and represent the hotel !ngrievances, mediations, arbitrations and contract negotiation. Ensure alldepartments are knowledgeable of and in compliance with the terms of allcollective bargaining agreements.

  • Recommend and/or initiate salary, disciplinary, or otherstaffing/human resources-related actions in accordance with company rules andpolicies. Alert General Manager of potentially serious issues.

  • Identify, recruit, and make hiring recommendations forall hotel positions. Screen, interview and test applicants; coordinatebackground checks/references, and process applicable paperwork, etc. Overseethe maintenance of accurate and up-to-date personnel files on all employees.Ensure that company hiring standards, laws and applicable regulations arefollowed in the application, hiring and selection process. Work with departmentheads to anticipate and plan for upcoming staffing needs and related budgets.

  • Conduct, document and analyze data from exit interviews,turnover statistics, absenteeism reports and etc. to identify trends, trainingneeds, supervisory issues, etc., to improve employee satisfaction andretention.

  • Create programs and events to foster a positive workenvironment for all employees (e.g. pep rallies, all employee meetings,excitement committees, health fairs, etc.). Support and administer the employeesatisfaction survey in conjunction with Corporate Human Resources. Assist theGeneral Manager and other department managers with developing action plansbased on feedback. Facilitate feedback sessions.

  • Coordinate, support and administer all other corporateinitiatives such as annual merit process, short term incentive process, benefitenrollment and communication, wage and hour surveys, etc.)

  • Support and administer an effective employee relationsprogram. Research and investigate all workplace issues to discover facts,identify potential liability to the Company, and facilitate resolution. Supportand promote the Employee Resolution process. Advise Corporate Human Resourcesof any potentially serious issues.

  • Ensure compliance with employment laws, governmentagencies, and company policies and procedures (e.g. Occupational Safety andHealth Act, Equal Employment Opportunity, Wage and Hour, Affirmative Action,employee records administration, etc.). Conduct annual HR compliance/standardsself-audit. Communicate and interpret all company and hotel policies andprocedures. Review and make recommendations as appropriate to management and/orCorporate Human Resources to improve HR policies, procedures and practices.

  • Design and facilitate effective training and developmentprograms for employees. Ensure that all managers and supervisors are trained onthe progressive discipline process, performance management process, and relatedmanagement programs and initiatives. Coach managers to create and maintain awork environment with high morale and productivity. Conduct new employeeorientation to familiarize employees with Company standards, policies,procedures, rules and other employee programs.

  • Ensure worker's compensation claims are properlydocumented and reported. Ensure that there is an active safety committee at thehotel,that safety programs are implemented, and that employees are motivated tofollow safety procedures.

  • Submit required documentation in response to unemploymentclaims. Participate in unemployment hearings as needed. Ensure that paperworkis complete and documentation is thorough so the company's position can belegally and effectively represented.

  • Control expenses within the HR department. Participate inthe preparation of the annual operating budget and financial plans whichsupport the overall objectives of the hotel.

  • Promote teamwork and quality service through dailycommunication and coordination with other departments. Key departmentalcontacts include all hotel staff, Corporate Human Resources, and CorporateLegal and HR Shared Services

  • Interact with outside contacts: Candidates and applicants -discuss employment opportunities and conduct interviews; Guests - to ensure theirtotal satisfaction;Vendors;Outside counsel - to seekadvice on various issues; Regulatory agencies -regarding safety and compliance matters'Union representatives

  • May coordinate and administer locally developedspecialized recognition programs.

  • Perform other duties as assigned and may serve as"manager on duty" as required.



Bachelor's degree in Human Resources, Communications, or

Business Management, plus 4 years of related training experience or an

equivalent combination of education and experience preferred. Some supervisory

experience also preferred. Basic knowledge of Microsoft Computer programs;

Word, Excel, PowerPoint, etc., and Human Resources/payroll systems.

ADP/Timesaver experience preferred. Professional HR designation (PHR, SPHR or

other) preferred. Must speak fluent English. Other languages preferred



return we'll give you a competitive financial and benefits package which

includes healthcare support, dental, vision, disability and life insurance

support, and an exceptional matching 401k plan/deferred compensation. Exceptional bonus plan – the two hotels have

separate goals and separate potential that is uncapped! Hotel discounts worldwide are

available as well as access to a wide variety of discount programs and the

chance to work with a great team of people. Most importantly, we'll give you

the room to be yourself


Holiday Inn Fisherman's Wharf and Holiday Inn Express Hotel & Suites are

within a block of one another and are only steps from world-class attractions

such as Pier 39, the famous Cable Cars, Ghirardelli Square and ferry service to

Alcatraz and the Golden Gate Bridge, not to mention the unique shops,

restaurants and fun spots of Fisherman's Wharf! Guests and event planners

also enjoy proximity to Chinatown, North Beach and Union Square shopping

district with plenty of public transportation options right outside the door.

HolidayInn Fisherman's Wharf

offers 585 guest rooms, with nearly 5,000 square feet of meeting and event

space for up to 250 people. Amenities include Bristol Bar & Grill,

outdoor heated pool and sundeck, fitness center, concierge, plus complimentary

high-speed wireless internet access and onsite business center.

HolidayInn Express Hotel & Suites offers 252 guest rooms and suites, with over 2,000

square feet of meeting and event space ideal for smaller "smart"

meetings and seminars. Amenities include complimentary buffet breakfast daily,

complimentary local and toll-free calls, complimentary business center and

high-speed internet, and a complimentary fitness center.

InterContinentalHotels Group is a

world leader in hospitality with over 3,500 hotels offering close to half a

million guest rooms in nearly 100 countries. Our award-winning brands satisfy

the full spectrum of accommodation needs, ranging from luxury to extended stay

with properties including InterContinental, Crowne Plaza, Staybridge,

Candlewood, Indigo, Holiday Inn and Holiday Inn Express. All of our

hotels have one thing in common: they are "Great Hotels GuestsLove." ©


offers "Room to Grow"© meaning career opportunities to help

talented people learn and advance. By bringing your expertise and passion

to any one of our brands, you become part of our success, helping us to achieve

our vision: to be the most preferred, admired and successful hotel company the

world over.

IHG is an equal

opportunity employer: Minorities / Females / Disabled / Veterans.

Job: Hotel General Management

Location: CA-San Francisco

Requisition ID: R146127