IHG Guest Relations Manager in San Diego, California

Guest Relations Manager

Job Number R162365

Hotel Brand: InterContinental Hotels

Americas - United States - California - San Diego


About us

Do you see yourself as a Guest Relations Manager? What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Your day to day

This role has overall responsibility for managing day-to-day activities of the Guest Relations Service Center. Responsibilities include: ensuring all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions, developing and maintaining procedures for monitoring calls to ensure that all calls are answered and coordinating the dispatch of amenities, services, and/or work orders to the appropriate departments and staff. You may serve as manager on duty as required.

What we need from you

Some college and three years Front Office/Guest Service experience at a hotel of similar size and complexity, or an equivalent combination of education and experience is required. A Bachelor's degree in Hotel Management, Business Administration, or related field preferred. You may be required to work nights, weekends, and/or holidays. In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.