IHG General Manager / Hotel Manager, Holiday Inn Express Kota Kinabalu City Centre (Pre-Opening) in Sabah, Malaysia
General Manager / Hotel Manager, Holiday Inn Express Kota Kinabalu City Centre (Pre-Opening)
Job Number EMEAA00307
Hotel Brand: Holiday Inn Express
Europe, Middle East, Asia & Africa - Malaysia - Sabah - Sabah
At Holiday Inn Express our purpose is to provide simple, smart travel. When you are part of the Holiday Inn Express brand your are more than just a job title. At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.InterContinental Hotels Group (IHG®), one of the world’s leading hotel companies, will be opening its doors to Holiday Inn Express Kota Kinabalu City Centre in Q2, 2019. The smart choice for savvy business and leisure travellers, this is the first IHG property to open in Kota Kinabalu. Offering a refreshing, affordable and hassle-free stay for guests, Holiday Inn Express Kota Kinabalu City Centre is a 250 bedroom hotel located in the heart of the city centre, and provides guests with comfort and convenience at a great value including complimentary Breakfast and Wi-Fi during their stay.
Your day to day
Join us as a General Manager/Hotel Manager in Holiday Inn Express Kota Kinabalu City Centre (Pre-Opening)! You'll have ambition, talent and obviously, some key skills. Because, for this vital role, we are looking for someone who can:- Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.- Utilise financials to drive revenues, future profitability, and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximise market share. Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position.- Develop programmes that drive improvements in team member engagement and are aligned with the service philosophy.- Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.- Oversee any salary, disciplinary or staffing/human resources related actions in accordance with company rules and policies.- Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates.- Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.- Make time to interact with guests, solicit feedback and build relationships.- Ensure rooms are 100% clean and properly prepared so our guests are comfortable, can work and rest. - Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotels or owners policies and procedures and regulatory requirements. Maintain relations with outside contacts.- Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses.- Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotels carbon footprint.Perform other duties as assigned.
What we need from you
Requirements include:- Bachelors degree in Hospitality Management, Tourism or Business Administration- At least 4 - 6 years prior Hotel management experience- Good knowledge and hands-on experience in OPERA system- Must be proficient in written and spoken English- Ability to thrive in a dynamic environment- Have a vibrant personality
What we offer
In return for your hard work, you can look forward to a highly competitive salary and benefits package, including:- Duty Meals- Birthday Off- Medical Benefits- Dental Benefits- Insurance Coverage- Special Employee Rate at all IHG Hotels worldwide- Room to Grow OpportunitiesWhats more, because your career will be as unique as you are, well give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Express brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5431 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to Holiday Inn Express and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com