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IHG VIP Guest Service Agent - InterContinental Hayman Island Resort in Queensland, Australia

VIP Guest Service Agent - InterContinental Hayman Island Resort

Job Number EMEAA12436

Hotel Brand: InterContinental Hotels

Europe, Middle East, Asia & Africa - Australia - Queensland -


About us

Australia’s most iconic private island welcomed a new era of luxury when IHG opens InterContinental Hayman Island Resort in mid-early 2019. We are currently seeking the perfect fit for the final roles in our Front Office team who will join our focused Rooms Division Team to deliver a truly exceptional and unique guest journey. VIP Guest Service Agents who can be a warm welcome and stay one step ahead of guests’ needs, preferences, requests, questions and concerns during their stay. True brand ambassadors who have the guest at the heart of all they do. Boasting 166 reimagined luxurious rooms and suits in one of the world's most unique locations, from sophisticated sea-facing escapes to tropical garden sanctuaries, guests will be immersed in a world of unrivalled luxury where contemporary design imaginatively plays with the natural beauty of this iconic island paradise. They will discover an idyllic destination of privacy and pampering, alongside an unforgettable collection of meetings & event spaces, wedding venues, exciting new restaurants and bars, and an enriching new spa experience; the foundation to their InterContinental Life.

Your day to day

Having a knowledgeable and worldly team who can build on the uniqueness of the resort and bring the InterContinental Life alive is the last puzzle piece for the Resort’s delivery of rich and personal experiences. As a VIP Guest Service Agent, your day to day will involve;• Taking and managing guest bookings and using up-selling opportunities to improve their stay via our activities offered on and off island.• Assisting guests with anything from bill issues to local knowledge.• Perform In-Room dining and Housekeeping tasks for the VIP suites and guests.• Providing the butler experience for our VIP guests.• Jumping into other ad-hoc duties when your colleagues need your help.• Managing guests itinerary for their stay on the island. The re-imagined InterContinental Hayman Island Resort will immerse you in the wonders of working in five-star luxury and offer amazing career and growth opportunities; an opportunity to live in a world heritage area, on the Great Barrier Reef, in a refurbished and exciting Village environment. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand as a VIP Guest Service Agent.

What we need from you

Ideally, you will have 1-2 years of previous experience in a Bell Attendant, Concierge or Guest Service role or similar and be passionate about offering every guest a warm welcome and friendly efficient service. A problem solver with the capability to turn issues into opportunities, your exposure to wider hotel and resort operations and experience working within housekeeping or food and beverage in addition will be advantageous. With strong communication skills and the ability to think outside the box, you’re also physically fit and able to lift luggage and other items as needed to assist guests. You must also hold the appropriate work rights to work within Australia alongside an open driver’s license and be flexible to work weekends and evenings as required.

What we offer

IHG are more than just great places to stay, we are also one of Australia’s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better.Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster - visit www.http://careers.ihg.com to find out more about us.

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