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IHG Housekeeping Supervisor - InterContinental Hayman Island Resort in Queensland, Australia

Housekeeping Supervisor - InterContinental Hayman Island Resort

Job Number EMEAA11685

Hotel Brand: InterContinental Hotels

Europe, Middle East, Asia & Africa - Australia - Queensland -


About us

As the world’s first international luxury travel hotel brand, InterContinental Hotels & Resorts has been pioneering new international destinations for decades. Each of our hotels is a destination in its own right, and we are dedicated to those who appreciate and enjoy The InterContinental Life – the glamour and exhilaration of fascinating places, mixed with our international know-how and local cultural wisdom.

InterContinental Hayman Island Resort in the Great Barrier Reef is an ultra-luxury private island resort that has recently undergone restoration works. Recently re opening to guests on 1 July 2019, we now are seeking engaged and experienced professionals to be a part of our growing team. We currently have opportunities for Housekeeping Supervisors join the world class team on island for this exciting journey!

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand as a Housekeeping Supervisor, a key role in our Rooms Division Team supporting the Executive Housekeeper in managing the day to day of the Housekeeping operation and team. A role that will expose you to a resort environment, and a wide range of rewarding challenges and high end clientele working across a mix of business, leisure and corporate markets.

Your day to day

You will work with the Assistant Executive Housekeeper, Laundry Manager and other Supervisors to support a team of approximately 50 including Coordinators, Housepersons, Linen Attendants, Public Area Attendants, Laundry Attendants and Room Attendants to co-ordinate the day to day Housekeeping operation in order to achieve set financial, people and guest experience targets. With a focus on either the Laundry, Rooms or Public Areas facets of the department, you will also be a key driver of creating a culture where the InterContinental Life is at the core of all offerings and service across the resort.

You will be assisting with daily allocations of duties across the team, inspection of guest rooms and public areas, supporting the team operationally and maintaining high standards of resort cleanliness and productivity. You will also be proactive in implementing new ways of working that will drive productivity and work in partnership with other areas of the resort to continuously drive and identify guest experience enhancement opportunities. It will be critical that you support the senior leaders within the team to develop the team to create a positive and productive work environment; building, motivating and up-skilling them to ensure they are highly engaged and deliver results.

What we need from you

The ideal candidate will have 2-3 years experience as a supervisor or team leader in a housekeeping environment with proven ability to support the day to day operation of the housekeeping department, improve guest satisfaction and maintain an awareness of productivity and efficiency. You must also hold the appropriate work rights to work within Australia and be flexible to work weekends and evenings as required to support the resorts operations.

Previous exposure to a remote island environment would be a plus. However if you’re an organised and confident housekeeping professional who wants to utilise their strong technical skills and leadership capability, this new, diverse and challenging environment will also be for you.

Please note, the resort is currently a construction site with strict policies in place, including drug and alcohol policies, to ensure the health and safety of all team members.

What we offer

IHG are more than just great places to stay, we are also one of Australia’s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster - visit www.http://careers.ihg.com to find out more about us.

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