IHG Guest Service Agent - InterContinental Hayman Island Resort in Queensland, Australia
Guest Service Agent - InterContinental Hayman Island Resort
Job Number EMEAA11186
Hotel Brand: InterContinental Hotels
Europe, Middle East, Asia & Africa - Australia - Queensland -
Australia’s most iconic private island welcomed a new era of luxury when IHG opened InterContinental Hayman Island Resort on 1July 2019. We are currently seeking the perfect fit for the final roles in our Front Office team who will join our focused Rooms Division Team to deliver a truly exceptional and unique guest journey. Full Time Guest Service Agents who can be a warm welcome and stay one step ahead of guests’ needs, preferences, requests, questions and concerns during their stay. True brand ambassadors who have the guest at the heart of all they do.
Boasting 166 reimagined luxurious rooms and suits in one of the world's most unique locations, from sophisticated sea-facing escapes to tropical garden sanctuaries, guests will be immersed in a world of unrivalled luxury where contemporary design imaginatively plays with the natural beauty of this iconic island paradise. They will discover an idyllic destination of privacy and pampering, alongside an unforgettable collection of meetings & event spaces, wedding venues, exciting new restaurants and bars, and an enriching new spa experience; the foundation to their InterContinental Life.
Your day to day
Having a knowledgeable and worldly team who can build on the uniqueness of the resort and bring the InterContinental Life alive is the last puzzle piece for the Resort’s delivery of rich and personal experiences. As a Guest Service Agent, you will be a key touch point for arriving and departing guests and will deliver outstanding service and provide unrivalled insider knowledge. You will be a confident communicator with excellent attention to detail and able to anticipate guest needs and ensure they are connected with their room, the resort facilities and their home away from home. You will respond promptly to guest requests and work collaboratively with various teams across the resort to ensure guests’ needs, comfort and satisfaction are met and their stay is delightful and memorable.
You will be empowered to resolve any issues that arise confidently and independently as well as supporting other colleagues with difficult and challenging guest interactions. Working as a part of the Front Office and Rooms Division teams you will ensure that the integrity and consistency of brand standards are maintained and delivered at all times
What we need from you
The re-imagined InterContinental Hayman Island Resort will immerse you in the wonders of working in five-star luxury and offer amazing career and growth opportunities; an opportunity to live in a world heritage area, on the Great Barrier Reef, in a refurbished and exciting Village environment. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand as a Guest Service Agent.
Ideally, you will have previous experience as a Guest Service Agent or at least one years’ experience in a similar guest service role and be passionate about offering every guest a warm welcome and friendly efficient service. A problem solver with the capability to turn issues into opportunities, your exposure to wider hotel and resort operations and experience working within housekeeping or food and beverage in addition will be advantageous. With strong communication skills and the ability to think outside the box, you’re also physically fit and able to lift luggage and other items as needed to assist guests. Knowledge of a hotel property management system such as Opera would also be desirable.
You will have the flexibility to work various shifts including evenings, overnights, weekends and public holidays across a seven day roster. You must hold a current Australian driver’s license and also meet the legal requirements to work in this country.
What we offer
IHG are more than just great places to stay, we are also one of Australia’s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster - visit www.http://careers.ihg.com to find out more about us.