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IHG Guest Service Agent - InterContinental Hayman Island Resort in Queensland, Australia

Guest Service Agent - InterContinental Hayman Island Resort

Job Number EMEAA11186

Hotel Brand: InterContinental Hotels

Europe, Middle East, Asia & Africa - Australia - Queensland -

Description

About us

Australia’s most iconic private island welcomed a new era of luxury when IHG opened InterContinental Hayman Island Resort on 1July 2019. We are currently seeking the perfect fit for the final roles in our Front Office team who will join our focused Rooms Division Team to deliver a truly exceptional and unique guest journey. Full Time Guest Service Agents who can be a warm welcome and stay one step ahead of guests’ needs, preferences, requests, questions and concerns during their stay. True brand ambassadors who have the guest at the heart of all they do.

Boasting 166 reimagined luxurious rooms and suits in one of the world's most unique locations, from sophisticated sea-facing escapes to tropical garden sanctuaries, guests will be immersed in a world of unrivalled luxury where contemporary design imaginatively plays with the natural beauty of this iconic island paradise. They will discover an idyllic destination of privacy and pampering, alongside an unforgettable collection of meetings & event spaces, wedding venues, exciting new restaurants and bars, and an enriching new spa experience; the foundation to their InterContinental Life.

Your day to day

Having a knowledgeable and worldly team who can build on the uniqueness of the resort and bring the InterContinental Life alive is the last puzzle piece for the Resort’s delivery of rich and personal experiences. As a Guest Service Agent, you will be a key touch point for arriving and departing guests and will deliver outstanding service and provide unrivalled insider knowledge. You will be a confident communicator with excellent attention to detail and able to anticipate guest needs and ensure they are connected with their room, the resort facilities and their home away from home. You will respond promptly to guest requests and work collaboratively with various teams across the resort to ensure guests’ needs, comfort and satisfaction are met and their stay is delightful and memorable.

You will be empowered to resolve any issues that arise confidently and independently as well as supporting other colleagues with difficult and challenging guest interactions. Working as a part of the Front Office and Rooms Division teams you will ensure that the integrity and consistency of brand standards are maintained and delivered at all times

What we need from you

The re-imagined InterContinental Hayman Island Resort will immerse you in the wonders of working in five-star luxury and offer amazing career and growth opportunities; an opportunity to live in a world heritage area, on the Great Barrier Reef, in a refurbished and exciting Village environment. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand as a Guest Service Agent.

Ideally, you will have previous experience as a Guest Service Agent or at least one years’ experience in a similar guest service role and be passionate about offering every guest a warm welcome and friendly efficient service. A problem solver with the capability to turn issues into opportunities, your exposure to wider hotel and resort operations and experience working within housekeeping or food and beverage in addition will be advantageous. With strong communication skills and the ability to think outside the box, you’re also physically fit and able to lift luggage and other items as needed to assist guests. Knowledge of a hotel property management system such as Opera would also be desirable.

You will have the flexibility to work various shifts including evenings, overnights, weekends and public holidays across a seven day roster. You must hold a current Australian driver’s license and also meet the legal requirements to work in this country.

What we offer

IHG are more than just great places to stay, we are also one of Australia’s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster - visit www.http://careers.ihg.com to find out more about us.


  • Major Brad D. Anderson

    United States Army

    Major (Ret) Brad Anderson is the Human Resources Manager at IHG Army Hotels – Fort Benning, Georgia. He retired out of the U.S. Army after 23 years of service with combat tours in Iraq (Operation Iraqi Freedom) and Afghanistan (Operation Enduring Freedom).

    Brad enlisted in the U.S. Army in August 1992, and was assigned as an infantryman at Fort Lewis, Wash., where he served six years in 9th Infantry Regiment and 25th Infantry Division. In 1999, he was assigned to Fort Benning, Ga., where he completed Drill Sergeant School and then served with the Infantry Training Brigade. He was next assigned to Officer Candidate School in 2003 and earned his commission as a second lieutenant in the Adjutant General Corps. Major Anderson’s previous assignments as an officer include Camp Casey, South Korea, where he served as a postal platoon leader; Iraq, where he served as deputy plans and operations officer, III Corps; Fort Benning, where he served with 30th Adjutant General Reception Battalion, as Headquarters and Headquarters Company commander; Eglin Air Force Base, Fla., where he served with 7th Special Forces Group (Airborne), as battalion and group human resources officer and Fort Lee where he served his final assignment as the Military Entrance Processing Station (MEPS) commander.

    Brad’s professional military education includes the Adjutant General Corps Officer Basic and Advanced Courses, Airborne School, Air Assault School, Drill Sergeant School, Pathfinder Course, and Rappel Master School. He also earned a Bachelor of Arts Degree in Interdisciplinary Studies from Eastern Washington University, Cheney, Wash.

    Brad’s military awards and decorations include a Joint Service Achievement Medal, 2 Meritorious Service Medals, 4 Army Commendation Medals, 3 Army Achievement Medals, and 4 Army Good Conduct Medals. He has also been awarded a variety of unit and service medals & ribbons, in addition to earning the Expert Infantryman Badge.

    On his first day of military retirement (October 1st, 2015) we proudly welcomed Brad to the IHG family. It was then, that Brad began his career with us as the HR Manager of the IHG Army Hotels on Fort Benning, a role he continues to thrive in today.

  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci

    Navy

    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.

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