IHG PA to General Manager / Guest Experience Champion - Crowne Plaza Doha - West Bay in Qatar, Qatar


At Crowne Plaza ® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Do you see yourself as a Personal Assistant to the GM / Guest Experience Champion ? You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can be an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. Making it happen by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

What's your passion? Whether you're into surfing, swimming or scuba diving, here at IHG we're interested in YOU! We love to employ people who apply the same amount of passion and dedication to their jobs as they do to their hobbies - helping us to become one of the very best companies in the world. By sharing your expertise and passion, you will help us to achieve our vision which is 'Great Hotels Guests Love' .

We are currently seeking to hire a dynamic Personal Assistant to the GM / Guest Experience Champion to join Crowne Plaza Doha - West Bay.

Crowne Plaza Doha - West Bay has 280 rooms and 37 suites, ranging from the Executive Suite to the spectacular Royal Suite, Crowne Plaza Doha - West Bay will delight even the most discerning traveler. Its location, which is just 20 Km from Hamad International Airport, allows guests easy access to Qatar’s financial, shopping and diplomatic district. In a few minutes, guests can reach Doha City Center Mall, Corniche promenade, restaurants, and the best evening entertainment, as well as the city’s impressive skyline.

Also Crowne Plaza Doha - West Bay presents two exquisite, diverse restaurants to satisfy all imaginable culinary tastes. Award-winning Signature by Sanjeev Kapoor made its Qatari debut, offering Indian fine dining with a modern twist. Located in our significant sunny lobby, you can enjoy a delightful selection of gourmet coffee, tea, soft beverages and delicious desserts at RIQQA Café. Doha’s exclusive nightlife spot, Noir Lounge & Club, offers expertly produced food & drink, all in 'Film Noir' inspired décor. Le Pool Club on the third floor offers a more casual option for refreshing concoctions, shisha, light snacks and beverages.

Duties and responsibilities

  • Make travel arrangements for GM and other hotel executives, as may be requested, and ensuring that P&Ps are followed at all times, i.e. obtaining 3 quotes and compare offers based on price and comfort of travel.

  • Handle room and restaurants reservations for VIP guests/personnel, Owners, to include bookings channeled through the Executive Office.

  • Prepare monthly reports and any requests from the Owner’s office bearing in mind meeting deadlines.

  • Understand the responsibilities of other sections/departments and cooperate with them by extending assistance as and when needed.

  • Act as a central resource and coordinator for other departments and assist departmental managers with their needs, i.e. ordering of business cards for new HODs, writing letters, review correspondence/welcome letters to guests, etc.

  • Maintain the strictest confidentiality at all times on all matters.

  • Demonstrate service attributes in accordance with industry expectations and company standards, including: handling of reservations for VIP guests – ensuring that applicable benefits are extended.

  • Attentiveness, anticipation and fulfilling of guest’s needs.

  • Maintain high level of knowledge about the hotel’s facilities through IQ questions which impacts Guest experience.

  • Prepare guest’s letters not limited to welcome message, appreciation or response to complaints for GM's signature.

  • Manage and update different Social Media channels for hotel

  • Manage and Coordinate Guest Heartbeat (Guest Satisfaction Survey) with all department.

  • Manage files and Coordinate Brand Standards,Quality Evaluation Audit and Qatar Tourism Authority Audit with all department.

  • Greet, meet with individual visitors, special interest groups and others who wish to meet with the GM and determine whether they should be given access to specific individuals in the hotel.

  • Handles all administrative tasks for the Executive Office and support other departments as and when assistance is required.

  • Arrange appointments and meetings for the GM and ensure that meeting calendar is up to date.

  • Attend meetings as may be directed by the GM to record minutes, compile, transcribe and distribute to other departments.

  • Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.

  • Perform general office duties such as ordering supplies, maintaining records/filing that is easily accessible to Executive Office personnel, and basic bookkeeping work.

  • Develop a good working relationship with all colleagues in the hotel, establish relations with my counterparts in sister properties, competitor hotels, Owners’ office and Dubai Area Office and maintaining them over time.

  • Arranging holidays, social events and travel arrangements for GM as and when required.

  • Arranging and coordinating meetings, assess priorities of work and assist in organizing GMs own time/calendar.

  • Appraise GM of the day to day activities of the office, and ensure that follow-ups are made on operational issues with feedback/actions provided for their info.

  • Comply with the hotel’s Corporate Code of Conduct.

At Crowne Plaza ® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.


· Bachelor’s degree in hospitality, business administration or similar

· Proficient in Microsoft Office, Outlook and other IT applications

· Excellent communication & organizational skills and human relation skills

· At least 1 year experience working in a similar role

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG ® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com at http://www.ihg.jobs/

Should your CV be shortlisted as per our internal requirements and business needs, you will be contacted for an interview.

Job: PA / Executive Assistant

Location: Qatar-Qatar

Requisition ID: QAT000028