IHG Learning and Development Manager - Crowne Plaza West Bay in Qatar, Qatar


There’s nothing

complicated about dealing with business people.

They’re just people.

Doing business.

By day, international

marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who’s left her

laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early

riser, who’s first in the gym. The sales team preparing for the ‘big pitch’

over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace

the new world of business and understand that Modern business travellers want a

hotel (and a hotel team) that understands and supports them, helping at every


As Learning andDevelopment Manager you will be responsible for managing the hotel's

learning & development function, including developing a compliment of

qualified departmental trainers and establishes a hotel system for generating

training data and evaluating results



  1. Analyzing

training needs of the hotel in general and in individual departments,

developing strategies and including them in the Training Business Plan.

  1. Assists Director

of Human Resources with preparing annual training budget & maintains hotel

training records, statistics and training and development budgets and include

in a monthly training report.

  1. Designs and

implements training programmes which meet specific departmental needs in

conjunction with Department Heads, ensuring that training session plans are

structured and that training is effective

  1. Conducts off job

training sessions based on the Hotel Training Needs which include Induction and

Orientation, Brand and Service training, Foundation Programmes, Driving Revenue

Performance & Building Managers.

  1. Provides

individual or group instruction to Department Heads and Supervisors to improve

the effectiveness of their staff meetings, performance reviews or other

training related and people activities

  1. Assists in the

selection of Departmental Trainers, then trains and develops them through

on-going workshops and monthly meetings

  1. As part of the

Training Needs Analysis conducts Departmental Training Reviews on a regular

basis, helping the Departmental Trainers to establish training system within

the department.

  1. Assists Director of Human Resources and

Department Heads with identifying high potential and high value individuals and

ensures career progression within the hotel/company matching it with their

development potentials

  1. Responsible for running the selection stage for

High Potential Managers Development Centre, career insight, etc.

  1. Ensures

that all employees have Personal Development Plans with identified development

needs and opportunities to address them

  1. Provide

input to department managers prior to bi-annual performance and development

reviews of their teams.

  1. Plans and

conducts the Performance management modules for senior and supervisory level to

align the process in the hotel within the time scale advised by corporate


  1. Reviews

Annual Performance Review forms and Personal Development Plans and recommends

appropriate development opportunities

  1. Ensures

that all relevant departments have up to date Service Standards and Procedures

Manuals and guides and coaches in the production of the same

  1. Ensures

that all Departmental Trainers are compliant with IHG ways of Training.

  1. Ensures

that every department has got departmental monthly training calendar and the

department submits training report at the end of each month

  1. Observes

departmental training sessions on a regular basis and provides feedback and

coaching to the trainers identifying strengths and development opportunities

  1. Closely

monitors hotel Guest Love and Employee Engagement Survey results and develops

hotel training strategy considering the appropriate scores

  1. Works

closely with Director of Human Resources on new employee on-boarding and

ensures that every employee has completed departmental induction and has

received initial skills training within the first two weeks of employment.

  1. Ensures

that all new starters have completed IHG Hotel Orientation program and brand

culture training within one month since the starting date.

  1. Prepare and

monitor training programs for all trainees coming to the hotel for

training purposes, work experience students and school trainees etc. (includes

IHG Graduates programme)

  1. Maintains

necessary training records

  1. Responsible

for booking and arranging training rooms and necessary requirements.

  1. Liaises

with external training providers to organize training not available in house

  1. Liaises

with educational institutions on the matters of trainee internships

  1. Responsible

for preparing external trainees initial training plans

  1. Counsels

Hotel staff as needed. Develops, implements performance management

systems to plan, appraise and improve individual and team performance

  1. To manage the hotel cross training function

  2. To manage / take part

in key projects related to the hotel, region and the HR department

  1. Manage and deliver Monthly

L&D report

  1. Manage the role of the DT Trainer

and ensure effective development of the Buddy system and

in line with Departmental Task Induction

  1. To maintain accurate budgeting /

expenditure records and ensure an acceptable level of strict adherence to


We’ll reward all your

hard work with a great salary and benefits – including a uniform, great room

discount and superb training.

Join us and you’ll

become part of the global IHG family – and like all families, all our

individual team members share some winning characteristics. As a team, we work

better together – we trust and support each other, we do the right thing and we

welcome different perspectives. You need to show us you care: that you notice

the little things that make a difference to guests as well as always looking

for ways to improve - visit www.http://careers.ihg.com to find out more about


So go on - show us how

your passion and personality are the perfect fit to deliver memorable

experiences to our guests. Find out more about joining us today by going

to Join IHG Careers Qatar at http://careers.ihg.com/qatar


Job: Talent Development / Training

Location: Qatar-Qatar

Requisition ID: QAT000034