IHG Instant Service & Reservations Agent (Overnight / Part Time) - InterContinental Perth City Centre in Perth, Australia


InterContinental Perth City Centre is a 240-room design orientated hotel in the heart of Perth’s CBD. Focused on corporate and transient market it will bring the InterContinental personalised service to life.

We are looking for Guest Service Agent (Instant Service / Reservations Team) to join our charming, confident and internationally minded team who know how to exceed guest expectations.

As a member of the Instant Service Team, you’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can be an integral part of our Instant Service and Reservations team, someone who can deliver great customer service over the telephone.

Responsibilities include answering all internal and external calls, including room service service orders, taking hotel room and restaurant reservations as well as managing all incoming emails and quest inquiries. You will also be expected to promote the hotel's facilities and associated loyalty programs and events.


Ideally you'll have at least 1 years previous experience in a hotel environment and a real passion for delivering great customer service. You're known for your superior communication and time management skills with an exceptional eye for detail and a "can do" attitude. Previous experience using a Property Management System, preferably Opera is desirable.

You will also have the availability to work a minimum of four overnight shifts, from 11pm to 7.30am each week.

Candidates must have unrestricted and unlimited working rights for Australia.

In return, we'll give you a competitive benefits package and the chance to work with a fantastic team. Most importantly, we'll give you Room to be yourself.

So what's your passion? Please get in touch and tell us how you can bring your individual skills to IHG.

To find out more about us and apply for this or any other jobs with IHG please contact us at www.ihg.com/careers

Job: Front Office Management

Location: Australia-Perth

Requisition ID: PER000774