IHG Front Office Guest Service Agent (Full Time) - InterContinental Perth City Centre in Perth, Australia

Front Office Guest Service Agent (Full Time) - InterContinental Perth City Centre

Job Number EMEAA01185

Hotel Brand: InterContinental Hotels

EMEAA - Australia - Western Australia - Perth


About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

InterContinental Perth City Centre opened in October 2017 and is a 240-room design orientated hotel in the heart of Perth's CBD. Focused on corporate and transient market bringing the InterContinental personalised service to life.

We are looking for a full time Guest Service Agent - Front Office to join our charming, confident and internationally minded team who knows how to exceed guest expectations.

Your day to day

As a Guest Service Agent in Front Office you'll be responsible for the arrival and departure experience of our guests, including check-in and check-out, up-selling, problem resolution, providing guest recognition and assisting in any other day to day needs in a personalised manner. You will need to ensure that each of our guests has a seamless, connecting and memorable InterContinental experience.

What we need from you

The successful candidate will have excellent personal presentation, positive energy, with proven skills in guest relations, problem solving and time management; and ideally have a working knowledge of hotel property management systems such as Opera. The ideal candidate will also have similar Front Office / Reception experience in an luxury environment focussed on attentive guest service.

Candidates must have:

  • ongoing availability to work rostered across 24 hours a day, including evenings, weekends and public holidays, and

  • unrestricted and unlimited working rights for Australia.

What we offer

We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring hospitality to life for everyone.

In return, we'll give you a competitive benefits package including free duty meals, uniform provided & laundered and the chance to work with a fantastic team. Most importantly, we'll give you Room to be yourself. So what's your passion? Please get in touch and tell us how you can bring your individual skills to IHG. To find out more about us and apply for this or any other jobs with IHG please contact us at www.ihg.com/careers