IHG Concierge Attendant (Full Time) - InterContinental Perth City Centre in Perth, Australia
Concierge Attendant (Full Time) - InterContinental Perth City Centre
Job Number EMEAA07921
Hotel Brand: InterContinental Hotels
Europe, Middle East, Asia & Africa - Australia - Western Australia - Perth
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
InterContinental Perth City Centre opened in October 2017 and is a 240-room design orientated hotel in the heart of Perth's CBD. Focused on corporate and transient market bringing the InterContinental personalised service to life. At InterContinental Perth City Centre we are here to make our each valued guest enjoy the finer things in life to discover the means of experiences that cannot be had anywhere else.
The Bell / Concierge Department is responsible for the smooth coordination and supervision of the guest arrival and departure experience, and acts as welcome and farewell representatives of the Hotel. We are looking for a full time Concierge Attendant to join our charming, confident and internationally minded team who knows how to exceed guest expectations.
Your day to day
As a Concierge Attendant , you'll coordinate any of our guests needs, including assisting with pre-stay communication and transportation requirements as well as connecting guests with their room and hotel facilities once they arrive. As the external face of the hotel, you'll also be the brand ambassador and develop great working relationships with internal and external stakeholders. The most important part of creating memorable experiences for our guests will be sharing your insider knowledge of Perth and Western Australia as a destination.
You will also use this knowledge to lead, inspire, motivate and manage the day-today tasks of the Bell Attendants on shift, whilst ensuring they are up to date with what is happening around Perth and ready to assist our guests. We're looking for someone who champions the InterContinental Global Etiquette Service Behaviours each and every shift.
What we need from you
The successful candidate will have excellent personal presentation, vibrant energy, with proven skills in guest relations, and problem solving; and ideally have a working knowledge of hotel property management systems such as Opera. The ideal candidate will also have similar Bell / Concierge / Front Office experience in an luxury environment focussed on attentive guest service.
All candidates must have:
in depth knowledge of Perth and the surrounding areas
ongoing availability to work rostered across 7 days a week including mornings, afternoons, evenings, weekends and public holidays, and
unrestricted manual drivers license
unrestricted and unlimited working rights for Australia.
What we offer
We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring hospitality to life for everyone.
In return, we'll give you a competitive benefits package including free duty meals, uniform provided & laundered and the chance to work with a fantastic team. Most importantly, we'll give you Room to be yourself. So what's your passion? Please get in touch and tell us how you can bring your individual skills to IHG. To find out more about us and apply for this or any other jobs with IHG please contact us at www.ihg.com/careers