IHG Cafe in the Park / Restaurant Service Manager ANA CROWNE PLAZA OSAKA HOTEL in Osaka-shi, Japan

Cafe in the Park / Restaurant Service Manager ANA CROWNE PLAZA OSAKA HOTEL

Job Number EMEAA01748

Hotel Brand:

Europe, Middle East, Asia & Africa - Japan - Osaka - Osaka-shi



ANA CROWNE PLAZA HOTEL Osaka belonging to Intercontinental Group with the world’s largest number of rooms was branded to current one from ANA Hotel Osaka in October, 2008. The operation has been implemented by IHGANA Hotels Group since then.


Job Summary – (Role Summary) • Manage all aspects of one full-service food and beverage outlet (All day dining restaurant) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures. • Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Essential Duties and Responsibilities – (Key Activities of the role)• Effectively manage the restaurant by ensuring the following:  ✔Oversee the Implementation of standards as detailed in the departmental standards and procedures manual  ✔Adhere to opening and closing procedures  ✔Adhere to bill paying procedures   ✔Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc  ✔Personally meet and farewell a minimum of 80% of your customers  ✔Encourage and motivate staff to provide optimum service during all shifts• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile• Develop and implement Promotions Calendar for F&B products in restaurant • Manage special event concepts• Anticipate market changes and review operations when necessary• Conduct competitor analysis• Create positive publicity opportunities• Manage customer database and utilize effectively• Up-sell property facilities• Actively pursue cost saving measures• Recycle wherever possible• Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific• Manage wage and beverage cost • Forecasting • Stock control• Analyze food and beverage statistics through point of sale system• Works with Superior on manpower planning and management needs• Works with Superior in the preparation and management of the Department’s budget


Desired person) ・To put emphasis on treatment of customers and respond sincerely and quickly to the customers with high level of skills to treat customers・To have strong communication skills ・To be able to manage team members’ jobs and way of working. To be able to give training with own experience and skills in order to enhance their skills. ・To be able to develop a trusting relationship with customers for a long term through high quality and high level service operation offered at Café in the park. ・To be interested in the jobs for guests from abroad. ・To be able to address any matters with leadership and a positive attitude.Required Skills )• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.• Problem solving, reasoning, motivating, organizational and training abilities.• Good writing skills• Leadership SkillsQualifications )• Diploma in Hotel Management, Food & Beverage, or related field.Experience )• 4 years related experience, including supervisory experience, or an equivalent combination of education and experience


In our hotel, there is an environment in which employees can develop themselves by trying to improve through the training program and learning from other colleagues, aiming at giving the guests service, which enables them to make an impression on them.