IHG Reservationist (ANA CROWNE PLAZA OSAKA) in Osaka, Japan
To do the jobs related to Rooms reservation.
To input the data for rooms reservation through Opera as dedicated terminal.
The section is divided into two teams, one of them for Group guests (Corporates, Mice, School excursion, National agents) and the other one for individual guests except Group guests.
(Professionalism / Attitude)
✔To put emphasis on treatment of customers and respond sincerely and quickly to the customers.
✔To be able to develop a trusting relationship with customers for a long term through Rooms reservation.
✔To be interested in the jobs for guests from abroad.
✔To be able to address any matters with leadership and a positive attitude
(Necessary skills & experience)
✔English communication skills (Intermediate or higher) in order to make telephone conversation and use e-mail with foreign guest.
✔To have experience of rooms reservation work at hotels or to have work experience at travel agency.
✔To have previous experience using Opera Fidelio or another Hotel PMS
(Remark) In case of foreign employee, it is preferable to have Japanese communication skills.
Job: Central Reservations
Requisition ID: OSA000339