IHG Receptionist (PT) Crowne Plaza, Newcastle, UK in Newcastle, United Kingdom

Description:

What's your passion? Whatever you're into, at IHG we're interested in YOU.

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Crowne Plaza is looking to grow its team of Reception Superstars, we are looking for a Part Time team member to come and join our hotel family.

Our reception team are the face of the Hotel, you will showcase true hospitality to guests and colleagues alike, helping us become the number 1 hotel in Newcastle!

The hotel boasts an impressive 251 bedrooms, Hawthorns Restaurant, Gin Bar and our award winning Mineral House Spa.

The meeting and events space is vast and can cater for up to 500 people, making us the number 1 choice for corporate events, banquets, weddings and much more!

Reception Responsibilities:

  • Ensure a seamless and personal guest journey

  • Handling external and internal calls in a professional manner

  • Process check in and check out of our guests ensuring that all requirements are met during their stay.

  • Be a point of contact for our guests should they have any queries, providing assistance and delivering amazing hospitality.

  • Relationship building with all departments

  • Problem handling

You will be part of a team of 9 working varying shift times from 6.30am - 11.00pm Mon - Sun

Qualifications

The successful candidate will have:

  • Excellent communication skills

  • Previous experience of working with a PMS system (Opera Fidelio) desirable

  • Strong working knowledge of Microsoft applications including Excel and Word

  • Be well presented

  • You must have a passion for hospitality and deliver service with a smile

  • Strong attention to detail

Salary & Benefits

  • Competitive salary

  • Uncapped upsell commission

  • Uniform

  • Onsite Gym & Spa

  • Hotel discounts worldwide

  • many more

Job: Hotel General Management

Location: GBR-Newcastle

Requisition ID: R147381