IHG Hotel Reception Supervisor - Crowne Plaza Newcastle, UK - MAT Cover in Newcastle, United Kingdom


What's your passion? Whatever you're into at IHG we're interested in YOU.

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Do you have the Passion for Success, Expertise and Drive to be part of the team at the North East's newest, most stylish hotel in the City Centre.

We are looking for a full time Reception Superstar to join our growing team, this role is to cover Maternity on a 1 years fixed term contract.

Job Purpose of a Reception Supervisor

To assist the Head Receptionist and Front of House Manager in delivering and ensuring a high degree of customer care

Responsibilities of a Reception Supervisor

  • Be the face of Crowne Plaza Newcastle and provide exceptional guest service

  • You will be required to supervise the reception desk during the shift, assisting with check in and check out of our guests ensuring that all requirements are met during their stay.

  • Take responsibility for the day to day running, of the front of house team

  • You will be expected to be a point of contact for our guests should they have any queries, answering the telephone, providing assistance and delivering amazing hospitality.

  • To provide customers with a high degree of professionalism

  • To support the training of the front of house team

  • Comply with all legal fire and health & safety responsibilities


Requirements of a Reception Supervisor

  • Reception Supervisors must be organised, a good communicator and a hands-on supervisor.

  • Ability to deputise in the absence of the Head Receptionist

  • Strong communication skills

  • Exceptional organisational skills

  • Previous experience of working with a PMS system (Opera Fidelio) essential

  • Strong working knowledge of Microsoft applications including Excel and Word

  • Previous hotel experience is essential

  • You must have passion for hospitality and deliver service with a smile. This is a full time position including weekends and public holidays.

Job: Hotel General Management

Location: GBR-Newcastle

Requisition ID: R144142