IHG Substitute Guest Relations Agent InterContinental New York Barclay in New York, New York


Do you see yourself as a Substitute Guest Relations Agent ?

We are looking for someone that can cover shifts while an employee is out on leave or vacation.

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

This position provides a check-in/check-out environment and hotel experience for VIP and special key guests that distinguishes our brand and delivers superior service and value.

An icon of refined Manhattan elegance since 1926, the InterContinental New York Barclay re-opened in spring 2016, following an extensive renovation as the city’s luxury hotel of choice. Located off Park Avenue in midtown east, The Barclay features 702 beautifully-designed guestrooms with 30 suites, an opulent Presidential Suite and Penthouse Sky Suite with 1,500 feet of outdoor space and Chrysler Building views. The hotel boasts 15,000 square feet of meeting space and two large ballrooms for New York’s most memorable weddings, benefits, and galas. The Barclay offers a Club InterContinental®. It's Gin bar and lounge with light dining, is a dynamic social hub in the hotel’s expansive lobby. The “new” Barclay' embraces the hotel's distinctive legacy, while modernizing every detail.


  • Greet VIP guests and conduct special check-in and check-out services for these guests. Communicate with Front Office about arriving VIP guests and communicate any changes needed for their stay in a timely and accurate manner.

  • Identify return guests and VIP’s in advance. Assign premium guest rooms and coordinate closely with other departments to forward relevant information.

  • Collect and provide comprehensive information and coordinate VIP and/or Priority Club guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Coordinate and/or confirm reservations as needed.

  • Respond appropriately to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Log all guest complaints or concerns, coordinate the dispatch of work orders to the appropriate department and staff, and escalate appropriate issues to management.

  • Perform other duties as assigned.


High School diploma or equivalent and 1 year of

guest/customer service experience. Hotel experience and some college

preferred. Must speak fluent

English. Other languages preferred.

This job requires ability to perform the following:

  • Frequentlystanding up or moving within the facility

  • Carrying or lifting items weighing up to 50 pounds

  • Handling objects, products and computer equipment

  • Bending, stooping, kneeling


  • Communicationskills are utilized a significant amount of time when interacting with others;guests and third parties.

  • Reading and writing abilities are utilizedoften when compiling departmental records, or guest registration andreservation information.

  • Basic mathematical skills are used frequently.

  • Maybe required to work nights, weekends, and/or holidays.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job: Hotel General Management

Location: NY-New York

Requisition ID: R148718