IHG Director of Guest Relations InterContinental New York Barclay in New York, New York
Do you see yourself as a Director of Guest Relations ?
What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. This role manages all aspects of the front office areas to ensure guest satisfaction.
An icon of refined Manhattan elegance since 1926,
the InterContinental New York Barclay re-opened in spring 2016, following
an extensive renovation as the city’s luxury hotel of choice. Located off Park
Avenue in midtown east, The Barclay features 702 beautifully-designed
guestrooms with 30 suites, an opulent Presidential Suite and Penthouse Sky
Suite with 1,500 feet of outdoor space and Chrysler Building views. The
hotel boasts 15,000 square feet of meeting space and two large
ballrooms for New York’s most memorable weddings, benefits, and
galas. The Barclay offers a Club InterContinental®. It's Gin bar
and lounge with light dining, is a dynamic social hub in the hotel’s expansive
lobby. The “new” Barclay' embraces the hotel's distinctive legacy, while
modernizing every detail.
In this role you will manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work and develop and communicate departmental strategies and goals. Responsibility includes you to schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. You will assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications and perform other duties as assigned. You may serve "manager on duty" as required.
Required is a Bachelor's degree in Hotel Management/Business Administration, plus 3 years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience.
You may be required to work nights, weekends, and/or holidays.
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Job: Hotel General Management
Location: NY-New York
Requisition ID: R148895