IHG Reservation Groups Agent - Holiday Inn Old Sydney in New South Wales, Australia
Reservation Groups Agent - Holiday Inn Old Sydney
Job Number EMEAA02777
Hotel Brand: Holiday Inn
Europe, Middle East, Asia & Africa - Australia - New South Wales -
Travel is a journey. At Holiday Inn, we help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.The Holiday Inn Old Sydney is located in The Historic Rocks district, and adjacent some of the world’s most iconic tourist locations. The hotel has a rich and diverse history along with easy access to the CBD, and major public transport hubs.
Your day to day
Under the guidance of the Reservations Supervisor, assist in overseeing the operations of the reservations department with a focus on group reservations. You will ensure guest service standards are upheld, yield and occupancy management are achieved to budget and that group blocks are managed effectively (both from a client perspective as well as accurate system management).You will communicate with all departments with regards to movement, arrivals and departures of guests and groups whilst being instrumental in the implementation of operational plans to meet the hotel sales and revenue targets.
What we need from you
Ideally, you will have minimum 1 year experience in front office/reservations or in the customer service industry. Hotel industry experience is preferred but not essential. Proficiency with Opera or another PMS system is preferable but not essential.Attention to detail and excellent customer service skills are essential. You will possess energy, passion and have a strong background in customer service.
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, hot meal on duty, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.