IHG Guest Service Agent (Full-Time) - Holiday Inn Potts Point in New South Wales, Australia

Guest Service Agent (Full-Time) - Holiday Inn Potts Point

Job Number EMEAA01614

Hotel Brand:

Europe, Middle East, Asia & Africa - Australia - New South Wales -


About us

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Your day to day

Located in the vibrant and diverse precinct of Potts Point, Holiday Inn Potts Point is a part of the on-going revitalisation of East Sydney which includes some of the best restaurants, theatres and retailers in town – and we are currently looking for a full-time Guest Service Agent to join our team!

As the face of the hotel, your dynamic personality and superior communication skills will enable you to relate with our guests whilst identifying and anticipating their needs. This means on the daily you’ll be liaising directly with our guests face-to-face, creating a memorable check in and out, settling of accounts, responding to phone queries and reservations, as well as demonstrating strong knowledge of the hotel and local area.

What we need from you

  • Experience in reservations/front office/reception

  • Hotel industry experience is preferred but not essential– we’ll teach you our systems during on-boarding

  • Vibrant personality with an oozing passion for customer service

  • Strong attention to detail, written and verbal communication and organisational skills

  • Team player with a collaborative approach to work

  • Ability to work in a fast-paced environment and prioritise workload

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.