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IHG Guest Service Agent (Casual) - Crowne Plaza Coogee Beach in New South Wales, Australia

Guest Service Agent (Casual) - Crowne Plaza Coogee Beach

Job Number EMEAA12565

Hotel Brand:

Europe, Middle East, Asia & Africa - Australia - New South Wales -

Description

About us

There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set.Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. Crowne Plaza Coogee Beach is located in a perfect central beachside location, an area priding itself on its laid-back lifestyle, tranquil waters, historic ocean baths and plenty of green spaces.

Your day to day

Crowne Plaza Coogee Beach are looking for a casual Guest Service Agent to join our team!As the face of the hotel, your dynamic personality and superior communication skills will enable you to relate with our guests whilst identifying and anticipating their needs. This means on the daily you’ll be liaising directly with our guests face-to-face, creating a memorable check in and out, settling of accounts, responding to phone queries and reservations, as well as demonstrating strong knowledge of the hotel and local area. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

What we need from you

Previous experience working in the hotel industry• Positive energy and passion for delivering great guest experiences• Ability to have genuine connections with guests and colleagues• Ability to work in a fast-paced environment and prioritise workload• Strong attention to detail, written and verbal communication and organisational skills• Team player with a collaborative approach to work• Flexibility - nights, weekend and public holiday shifts are all a part of the job• Working Rights - you must have unrestricted and unlimited working rights in Australia.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - please visit www.http://careers.ihg.com to find out more about us.So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

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  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci

    Navy

    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.

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