IHG Bellperson (190227) in New Orleans, Louisiana

Bellperson (190227)

Job Number R157005

Hotel Brand: Holiday Inn

Americas - United States - Louisiana - New Orleans

Description

About us

Assist incoming and outgoing guests in transporting luggage to and from guest rooms.At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:• Be you – by being natural, professional and personable in the way you are with people • Get ready – by taking notice and using your knowledge so that you are prepared for anything • Show you care – by being thoughtful in the way you welcome and connect with guests• Take action – by showing initiative, taking ownership and going the extra mile

Your day to day

FINANCIAL RETURNS• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. PEOPLE• Promote team work and quality service through daily communications and coordination with other departments. GUEST EXPERIENCE• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. • Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.RESPONSIBLE BUSINESS• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

What we need from you

/

What we offer

/