Kimpton Hotels & Restaurants Concierge - Aertson in Nashville, Tennessee
Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees.
What you get to do: The Concierge's basic function is to provide the hotel guests and industry relations with information and support in a professional and gracious manner, and to perform Front Office Clerk duties as needed. The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, and use the guest's surname.
Professionalism and high ethical standards are required and should be exerted at all times.
Greet guests at the front desk upon arrival.
Assist guests with room reservations, check guests in and out upon arrival and departure.
Establish call back program to contact guests who have arrived to ensure their comfort and to offer assistance.
Maintain and develop events/ receptions to take place in the lobby during the evening hours. Research and plan the execution of each reception with wineries. Etc.
Assist stales in hotel tours and fam trip events. Assist with tours of the hotel for business, educational, and social organizations.
Perform operational duties, if required, from assisting at the front desk, taking reservations, and acting as PBX operator.
Possess fluent knowledge of the city and geography of surrounding areas.
Knowledge of the restaurants, amenities, clubs and tourism industries to provide to hotel guests.
Review VIP and package arrivals daily.
Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, etc.
Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc.
Adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations. Project warmth, care and concern for all guests along with proper etiquette.
Attend hotel and department meetings.
Perform Front Office Clerk duties as directed.
Perform other duties as assigned by Management.
Specific experience we're seeking:
Calm Under Pressure.
Strong personal integrity and honesty.
Able to listen, communicate, and work well with people.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).