IHG Maitre d'hôtel - InterContinental Nairobi in Nairobi, Kenya

Maitre d'hôtel - InterContinental Nairobi

Job Number EMEAA03120

Hotel Brand: InterContinental Hotels

Europe, Middle East, Asia & Africa - Kenya - - Nairobi


About us

Do you see yourself as a Maitre D'Hotel?What's your passion? Whether you're into hiking, hunting or team sports, here at IHG we're interested in YOU! We love to employ people who apply the same amount of passion and dedication to their jobs as they do to their hobbies - helping us to become one of the very best companies in the world. By sharing your expertise and passion, you will help us to achieve our vision which is 'Great Hotels Guests Love'. InterContinental Nairobi is situated along City Hall way in Nairobi overlooking the City and a 5 minutes drive from the City Centre. The Hotel is located 16kms from JKIA Airport which is a 30 minutes drive. The Parliament buildings are a short stroll away, the Kenyatta International Conference Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach.The Hotel is an ideal venue for experiencing great room comfort, has excellent Banquet and Catering facilities, having one of the largest ballrooms in Nairobi and it boasts of 3 Restaurants and 2 Bars.InterContinental Hotels are synonymous with excellence in customer service. At the InterContinental Nairobi, we commit ourselves in creating unforgettable experiences for our guests, providing personalized service, anticipating and fulfilling our customers’ needs. InterContinental Nairobi has, for years been an oasis for business travelers' as well as those who want to experience the wonders of Africa.

Your day to day

Ideally you will be responsible for coordinating the functions and activities of the outlet.• You will assist in overseeing and directing all aspects of the outlet under the general guidance and direction of the Food & Beverage Manager, or his/her delegate and within the limits of the established InterContinental Hotels Group policies and procedures• Be the main person responsible for the overall running of the Restaurant operations in the absence of the Restaurant Manager. • Identify and anticipate guest needs by ensuring complete guest satisfaction. •Ensure the smooth running of the outlet to ensure highest guest satisfaction.•Promote all menu items and special promotions.•Ensure all opening and closing duties are followed according to the checklist.•Ensure that daily summary reports are made and any irregularities are reported to the Food & Beverage Director.•Ensure that all billings are correct.•Ensures food & general stores requisitions are done in good time.•Ascertain that the Chef is aware of the restaurant bookings•Supervise waiters assigned to that particular outlet. •Serve customers according to the set standards, by taking their orders, collecting and serving. •Ensure that effective communication is carried out with all colleagues

What we need from you

The ideal candidate must have:• Degree or Diploma in Hospitality Management or a related course.• Minimum of 2 years experience in a similar position within a 4 or 5 star hotel.• Excellent communication skills• Strong interpersonal skills• Excellent problem solving abilities

What we offer

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you the Room to be yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".