IHG Human Resources Coordinator (Omani National Only) in Muscat, Oman
Human Resources Coordinator (Omani National Only)
Job Number EMEAA06655
Hotel Brand: Holiday Inn
Europe, Middle East, Asia & Africa - Oman - Muscat - Muscat
Holiday Inn is located within ten minutes’ drive of Muscat International Airport and next to the new centers of business and government, perfect for business travelers on a tight schedule or families looking for a convenient stay in the serenity of Al Seeb. The hotel is also close to some of the capital’s most popular tourist attractions, an easy journey away for business travelers with some downtime between meetings or leisure travelers wanting to explore Muscat’s best sites, including Sultan Qaboos Grand Mosque, the traditional souqs at Seeb and Muttrah and old Muscat.
Your day to day
JOB OVERVIEWTo implement HR policies and HR systems framework as directed by your superior whilst maintaining good employee relations. Promotes the desired work culture around the five core values of Do the right thing, show we care, aim higher, Celebrate the difference and work better together of the InterContinental Hotels Group and the brand ethos.At Holiday Inn we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:• Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. • Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.• Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
What we need from you
DUTIES AND RESPONSIBILITIESFINANCIAL RETURNS* Monitors and requests office supplies in accordance with the Hotel system* Employee Benefits and Payroll Processes: provides the secretarial, administrative and clerical input with regard to staff leave, overtime, recuperation and attendance, salaries, allowances and benefits, including any recovery deductions, bank transfer arrangements etc. coordinating as necessary with Departments and Finance.PEOPLE* Maintenance of employee files.* Adherence to pre, during and post-employment checklists.* Prepares and administers detailed orientation program for new staff.* Data Base Management.* HR System: Staff Leave, Salary Advance, Staff Attendance sheet, Advance payments, over time, Print monthly Pay-slips.* Recruitment: Name tags, Staff ID Card, Uniform Request, and Hotel Orientation.* Typing of all required Arabic correspondence files.* Manage standardised responses to correspondence.GUEST EXPERIENCE* Prepares and administers detailed orientation program for new staff.* Demonstrate service attributes in accordance with industry expectations and company standards including: Being attentive to Guests, Accurately and promptly fulfilling Guests requests, Anticipate Guests needs, maintain a high level of knowledge which affects the Guest experience, demonstrating a ‘service’ attitude, Taking appropriate action to resolve guest complaints.* Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.RESPONSIBLE BUSINESS* Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.* Familiarise yourself with emergency and evacuation procedures* Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager.* Produces consistently accurate work on time/ to deadline.* Maintains accurate and up to date personnel records online on the HR management system, and in hard copy.* Ensure all work processed complies with Oman Labour Law, company and hotel policies, procedures and standards.* Maintains confidentially and integrity of all staff records and any sensitive personnel information.* Comply with the Company’s Corporate Code of Conduct.* Familiarise yourself with the company values and model desired behavioursACCOUNTABILITY* Serves management, senior staff and hotel staff courteously. Perform tasks as directed by the Manager in pursuit of the achievement of business goalsQUALIFICATIONS AND REQUIREMENTSPreferred: Degree/Diploma holder.3 years relevant experience in a 5 star property.Knowledge, Skills and Abilities:Minimum 2-year’s prior experience. Excellent working knowledge of MS Office (focussed on Word and Excel, Powerpoint).* Disposition: mature character, diplomatic, confidential, objective, self-motivated, helpful, and cooperative with a willingness and ability to respond to training and learn quickly.* Ability to multi-task and work to deadline pressure.* Ability to work independently with minimum supervision.* Sound numeric skills.* Competent in the management of Records.* Preferred: in depth knowledge of personnel policies and procedures.